My American Movers
Roscoe, Van Nuys, CA

My American Movers Reviews

2.9 stars based on 23 reviews

Featured Comments:

• S

  Sohail Sharif

  1.0

  Don't get deceived by the guys on the call. They are very nice and professional. Worked with guy called Abner. The problem is no control over the guys who come to move your stuff. Something fishy if they do that deliberately. So any time over 15 mins of drive, the California Law says to pay the double the drive time. So if the drive time is 30 mins, that will add 1 Hour to the total move time. I followed the truck when it left my house, the driver took internal street when the Freeway was available. I waited for an hour when he ultimately showed up. On confronting, he first denied and then said that he took a break for grabbing lunch. On top that, they deliberately slows down the move to add the hours. When 70% of the move is done, they demand the payment or not deliver the remaining stuff. At this point will not admit the loss of of time that I incurred due to their lunch break of 30 minutes for which I have to pay for extra 1 hr or loose the remaining stuff. That ordeal lead to a big argument, on calling back to Mr Abner, he will act naive and ask me to wait until he speak with the dispatch manager. Another gimmick to keep adding time to you total move. Damaged certain items and worth $1200 and got $136 in return for the settlement after 90 days. Avoid these guys.

• R

  Ritchie Reyes

  1.0

  Terrible experience & extremely unprofessional. This is what happened: Scheduling a sale was simple and the movers were on time. We had scheduled and put a deposit for a moving truck and 2 movers. About 15 minutes into the job, the two mover got in an argument and one of them walked off on the job. We were left with only one mover, who work extremely hard for 6 hours to get our stuffed packed and moved to our new place. They ended up cutting us a deal, so they claimed, for the inconvenience of the pace and having us work. Turns out they charged us extra! After numerous phone calls and having to call from different phone numbers, because they were avoiding our calls, we are still fighting to get our money back a month after moving. I would stay as far away as possible.

• K

  Kate Paulley

  1.0

  Appalling service. Do not use My American Movers. Team showed up late, told us the job would take two days and require two vans, when in fact it took one day and the van they provided had room to spare. My husband and I paid for full pack and unpack with an extra charge for packing materials. We ended up doing 65% of the packing while the moving team did almost nothing, we used mostly our own packing materials, and the team left without unpacking a single box. We complained on the day but it made no impact and we were over a barrel as we HAD to move. When the the truck was halfway unloaded, the moving team stopped and wouldn't continue until we paid the reminder of the balance despite our complaints about speed, packing quality, damage and work not completed. We had no option but to pay. We have complained to head office. No luck with customer services, operations, sales or accounting teams. All complaints are ignored. Avoid this company. My American Movers is the worst moving company in Los Angeles.

More reviews (2)