North American Van Lines
Democrat, Memphis, TN

North American Van Lines Reviews

4.8 stars based on 111 reviews

Featured Comments:

• B

  Bill Leitch

  5.0

  Delivery guys were professional, friendly, and worked hard to complete my delivery despite having to deal with a couple of issues due to tight size constraints. They got the job done and had a can do attitude. Thanks very much for the great service. Also called in advance of arriving.

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  Response from the owner

  Hello Bill, Thank you so much for commending our delivery team for their attitude, managing challenging constraints and communication. Merry Christmas! Gary L. Paul - Chief Customer Officer

• J

  Jason Tiffin

  5.0

  On time and very professional. Communication was excellent. They let me know when they received my shipment to their warehouse and when they would deliver. I can't comment on the value because the shipping was included from the company I purchased the product from. Delivery guys were very professional.

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  Response from the owner

  Jason, thank you for taking time out of your busy schedule to give us your 5-star review. Our team greatly appreciates when great customers like you, commend their efforts. Gary L. Paul - Chief Customer Officer

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  Maritza Alvarez

  1.0

  I will give this company a negative 5 star rating if that were possible. In March of 2020 they took possession of my household in order to put it in long term storage and then move it to our new home out of state. (We had just purchased new furniture for every room in the house the year before). Everything they touched they damaged or destroyed. Upon arrival at our new home we had to throw away furniture and my elliptical machine along with many other items they ruined. We spent 4 weeks having the furniture restoration guy work on the items that were salvageable. Once he completed his report it took them 4 months to finally process our claim and pay for the loses. (We just now received a reimbursement check for our loses. Our delivery date was August 31, 2020 and it is now Jan 23rd, 2021). I will NEVER again use their services and I would NEVER recommend them to anyone. Enclosed are just 2 fine examples of what they did to my furniture.

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