North American Van Lines
Washington, Phoenix, AZ

North American Van Lines Reviews

4 stars based on 29 reviews

Featured Comments:

• M

  Miles Keegan

  1.0

  The drivers park their rigs on a private street next to a courthouse forcing taxpayer's money to be spend having to put up signs when they have been offered a suitable area to park with the same access and only yards away. NorthAmerican has not responded to e-mails or phone calls. Extremely unprofessional and the drive is very rude and understands he is causing our tax dollars to be spend because of him. He drives different cabs but the same driver keeps forcing this issue.

• R

  Randy Cook

  1.0

  There were multiple problems with North American moving services: 1. The driver disassembled several furniture items that were not meant to be disassembled and delivered furniture in a shuttle U-HAUL truck. The street could accommodate a full size moving van. 2. There was significant damage to several pieces of furniture. Not all boxes have been unpacked as of the time of this review. 3. Not all items were delivered in the shuttle and a second trip had to be made to pick up items left on the full size North American moving van. 4. Joseph Carver, driver, was dismissive to the damage to the furniture. He never apologized or acknowledged the reckless actions. 5. Some items were not accounted for and I had to insist that the checklist sheet was completed prior to the crew leaving. Mr. Carter’s reply, “There all here.” 6. I had to insist all items were reassembled. I was given push back for items not reassembled properly. 7. With the exception of one crew member, the other crew members were unprofessional and displayed a poor attitude. The company sales rep. and coordinator responded to my complaints with an apology . An excuse was made for the U-HAUL truck as a shuttle in spite of ample room on the street. I had a full size moving van, from another moving company, on my street from a previous move and there was no problem. A claim form was sent, but this won’t fix the significant damage to existing furniture. My recommendation: DO NOT use this moving service. Why? They hire careless and unprofessional drivers and contractors.

• T

  Terry Bultsma

  1.0

  NO NO NO NO NO!!!!!! STAY AWAY!!###Where do i start?? Well first off after requesting a quote they called me 5 times a day trying to get us to sign a contract. Finally we did. They day came to load up. We where told between 10am to noon. They showed up at 6PM and whipped out my neighbors tree. The 3 guys in the truck though loaded fast secure and respectfully. Then comes the unloading day we gave them a week advance thru email. They responded with "yes. ok and no problem" the day they were supposed to show up they tell us we have to wait up to 21 days. So now my children are sleeping on the floor till today since i bought a air matterss waiting for this unprofessional company to deliver everything we own to are new house. I hope they enioy there beds while my 5 and 7 year old now sleep on a air mattress.

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