Northeastern Van Lines
125th, Jamaica, NY

Northeastern Van Lines Reviews

1.3 stars based on 9 reviews

Featured Comments:

• N

  Nick Fettinger

  1.0

  Untrustworthy and unprofessional. Mistake number 1, I booked a move through a broker which in turn landed me with this company and no other options due to a restrictive timeline. Thankfully my belongings all made it to were they were going, but I was charged 60% more than my estimate from the broker (despite having no change of items being moved from my estimate). Mistake number 2 was not getting the driver's promised to get weight tickets (required for filing military move expenses) in writing. He later attempted to charge me $85 for fraudulent weight tickets which were clearly not for my belongings, and when attempting to resolve the issue with the business owner he continually argued that they do not ship by weight and accused me of attempting to fraud the government. I've already filed a BBB and FMCSA complaint, but want to ensure that anyone considering this company (or using any broker) knows the risk they're taking. And one more reason to not trust this company, in order to attempt to confuse their unhappy customers, they also ship under the business names Nautilus Capital Management LLC and On Point Moving. I thought maybe I just had bad luck or caught this business at a bad time, but looking at all the negative reviews and experiences, it's pretty clear that this company has made a habit of taking advantage of those in unfortunate circumstances.

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  Response from the owner

  I'm sorry you had a bad experience with my company. Please except my apologies and 10% off coupon on your next move. Have a great day☺️

• S

  SERVICE MASTER

  1.0

  DO NOT TRUST THESE PEOPLE! Word to the wise... take your time when looking for a mover and RESEARCH CAREFULLY & THOROUGHLY! I wish someone had warned me, so I hope to at least warn someone else. I found this company on Craig's list under local South Jersey Movers. Michel Boston is who I dealt with. After 2 calls to him I felt assured that his company would completely move me for what he estimated to be approximately $400. This included 2 hours 3 men would need to make the move and a small fuel surcharge because we were only going 3.5 miles. I specifically asked if there were any additional charges and was told no. He took my credit card for a $100 deposit. The afternoon before my move I received an email from Michael with a "first estimate" Labor charge: $350.00 (02:00 X $175.00) Travel time charge: $175.00 (01:00 X $175.00) Fuel Surcharge: $52.50 ESTIMATED TOTAL RELOCATION COST IS: $577.50 This was more than originally quoted but then again quotes are only estimates. However I did email Michael about the deposit I gave him that is not on the estimate and "Travel Charge" he neglected to mention in our 2 calls and previous email. His reply is below: When we spoke on the phone I told you the deposit would be reflected in the contract when the driver comes to your home. None of these charges are new. These are the basic charges it takes to do a normal household goods relocation. If someone told you that they were going to do your job for $300 they are lying to you. We are not going to lie to you too get you on the schedule. If you want your move done correctly by a license and insured company this is what it is. Not going to lie to me to get me on the schedule??? This was less than 24 hours before they were scheduled to begin the move on the last Saturday of July... possibly the busiest day of the year for a mover. Like I really had a choice to secure another mover at this point in the game. They arrived 1-1/2 hours late with no courtesy call, and proceeded to explain to me that their travel time was 4 hours (not he 1 on the estimate) because these sub-contractors came from New York. (not really local South Jersey). After he reviewed all the additional charges that would be necessary and 5 hours that this move would take (not 2 as quoted) my $400 move quickly turned into more than $1600! The guys had already loaded a bit into the truck before we decided this was just absolutely ludicrous and told them to stop. They called Michael a couple of times before we agreed to a flat $1000 for the complete move. Still more than double what was expected.

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  Response from the owner

  Can anyone tell me who this crackpot is? Ok so what your saying is there job was done perfectly and your mad you had to pay your bill? I'm waiting for the part where you say your items were broken and missing? No. Oh ok. So it's just we showed up late and the job took longer than expected? Ok I'm sorry and your welcome. Thanks Mike

• B

  Bj Pelzer

  1.0

  The packers are often thieves! Do not..do NOT use this company! When packing up our deceased mother’s household in Liverpool, NY......entire abundance of family heirlooms were stolen. Stolen from a dead woman ! Numerous sterling silver and mother of pearl, bone and antler serving pieces. Most sterling items were custom made and had an initial of a family member ..another generation, on handles, dating back into the mid 1800’s. They will never be passed onto my children, or my brothers children, or grandchildren etc ever again...,All because a guy ( or guys) thatwere packing up the house to ship to s.calif saw monetary value Andi instead of packing and itemizing ....slipped those treasured pieces out of mom’s house and into their own car.. with the time in shipping fron northeast to southwest....the theft wasn’t discovered for several weeks and police saidtoo late to claim.. SHAME!! Stolen from a dead woman! Rot in hell Northeastern!

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  Response from the owner

  I have no idea who you are or what you are talking about. My company did not facilitate any relocation for you or anyone else. We have been closed since March because of covid-19. You can contact me anytime. 646 271 8288. I am sorry you had a bad experience with your movers. I will be more than happy to help you if I can but my company did not move you.

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