Northwest Relocation
Nela, Portland, OR

Northwest Relocation Reviews

1.2 stars based on 62 reviews

Featured Comments:

• C

  Crystal Duong

  1.0

  If there s a negative star, I would want to give it to this company. They are fraud!! They claim that they have insurance but the settlement company is also a Fraud too. They mailed out the settlement letter with no contact phone number. First they quote us a reasonable price. On the day of picking up, they requested to increase around $1000 because of a TV stand, which they consider it is over size. We paid for it because we got the TV stand for more than $3000 and it is last minute. We are promised 2 to 3 weeks but it took almost 2 months to have our stuffs delivered. They always blame Covid. The worst is lot of boxes with resell value goods are gone. My husband lost the whole collections of his 4k movies. The oversize $3000 TV stand that packed their staff is also gone too, no even a piece of wood show up. We wondered how could they that huge TV stand lost or mix with other's customer stuff!! Boxes of unopened cosmetic and day care supplies worth about $500 each box all gone. We got some broken furniture. Our Italy made desk got chipped. My husband laptop screen got cracked. When calling their customer service, they asked us fill out forms and provided the list. We got all that and take us hours to complete those.The insurance company takes about 90 days to investigate and offer us $213 as settlement. It s a joke!!!

• J

  Joyce English

  1.0

  I thought that I was hiring another company to move my household goods from Puyallup, WA on 2/2 to Katy, TX and I was stuck with this company. I was not aware that they would be moving my stuff until they showed up. The company I hired Alliance Moving and Storage did not inform me that someone other than them would be moving my stuff. It definitely felt like a bait and switch. If I had been notified in advance or at least the day before pickup I would have been able to research the company. Researching them I would have found that they have a customer rating of 1.5 stars and and BBB rating of F+. There is no way I would have allowed a company with those ratings and horrible reviews to take my stuff. At pick up I asked about who their company was and they said that they would just moving my items to the semi for moving. I asked multiple times about how long it would take to get my items. I reviewed the contract and I asked the supervisor about the 5-25+ days indicated on the contract and he assured me that I would get my items way before the time I needed them. I told him if it was going to take more than 14 days I would move the items myself and he assured me that it would take no longer than 10 days to get my stuff. Also, the price of my move increased by $1500. I did understand that I had more stuff than I originally thought. I arrived in Katy and was expecting my items by 2/9. Many days, then weeks went by and nothing arrived. I called multiple times they never knew anything and they promised to call back and that never happened. I discovered that my items sat in Oregon in a semi or a wharehouse for weeks I was even told at one point that I could come get them myself if I wanted my items sooner. Weeks later I was informed that my items were in Texas and I still did not get them until a few weeks later. When I received my items on 3/10 many items were missing, two area rugs, my family pictures, laundry detergent, fabric softener and hand soap that was in a laundry tub. My 55 inch TV was broken, pictures broken, glasses and mirrors were broken as well. My bins were cracked and broken some were taped back together. Boxes were caved in due to heavy items being placed on them. My stainless steel refrigerator had scratches on the front. Luckily, my furniture was not damaged. In closing, do not for any reason use this company to move across the street. You will regret it emotionally and financially. If I could have given them a negative score I would have.

• W

  Wayne Kurtz

  1.0

  This company is a COMPLETE WASTE OF TIME AND MONEY!!!! The quote you receives looks real good, until they arrive and tell you have under estimated the amount of moving boxes and items. Therefore, the price increases exponentially. I’m sure that is their plan all along. Knowing the customer is in a time crunch and can do nothing but either follow through or cancel. But funds have already been paid, so losing that cash would not be acceptable. I had read many poor reviews with NW Relocation But thought maybe this time will be ok. Not so much… Many items were broken and boxes crushed beyond recognizable. I had very few furniture items, 90% of moving were in boxes, which we packed ourselves. So I KNOW the contents were safe, if/when handled correctly. This company handles your move with several vans, so your items are transferred several times from one van to another. Seeing the condition of the boxes, I’m sure they were stacked and handled with the least amount care possible. RUN AWAY FROM NORTH WEST RELOCATION as fast as you can. Believe the reviews. How many one star reviews will it take? Starting the claims process now. Not much hope, from what I have read.

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