Olsen Brothers
Gary, Hanover Park, IL

Olsen Brothers Reviews

4.3 stars based on 27 reviews

Featured Comments:

• E

  Eric Herscher

  1.0

  Deceptive billing practices. When I asked 3 times if I owed any additional money and was told no every time and then get charged with an additional fee. Very disappointing and can’t recommend in good conscience. They need to be more upfront with customers on billing. Movers were fairly good but for forgetting to to pack several cabinets and forcing me to drive 1 hour back to the property to retrieve items they forgot to move and ultimately delay real estate closing

  ---

  Response from the owner

  Eric, we only bill for services that have been performed. We don't bill for future services. Since your shipment went into storage at our facility, we do not bill for delivery services until the time of delivery. That is why you were told that there was nothing outstanding on your account, but ultimately ended up with a final bill. The final bill was for the delivery services. The total amount paid for your move was in line with the total estimated charges on your original estimate, just billed over time. The only cost that was higher than estimated was because your items were in storage for longer than originally planned.

• R

  Rebecca Williams

  5.0

  We moved a 3 bedroom household from one Chicago suburb to another about an hour apart and had a great experience with Olsen Brothers. Blair came out to give a price quote and he was professional and friendly and very helpful. Our moving team was friendly and did a great job. They arrived on time the day of the move to pack and up and protected my floors and were efficient and arrived on time the next day to deliver our items. Nothing was damaged and they protected our floors and carpets as well. I also liked that everything was included with Mayflower (Olsen Brothers). There were no additional charges for protecting floors, or using tape or padding. They also provided a few garment boxes if needed and I was able to go pick up used or new boxed from their warehouse (up to 50) for free as well. So helpful! I recommended them to a friend recently who is using them next week, and I would use them again myself. Great job all around.

• T

  Trish Settecase

  5.0

  Moving from Chicago to Chattanooga TN was an experience I will never forget. Moving a whole household and a cat was very hard. I chose Mayflower after researching all other moving companies because of their reputation. Mayflower was great. Brian was very professional and pleasant and was very knowledgeable with the process. They sent 3 helpers from Olsen Brothers to help get my house set up for the next day move. Morning came and the helpers arrived early and packed up the whole house by the end of the afternoon. On my unloading day, they arrived early and began the long laborious task of unloading the Mayflower truck. David and Isaac went to task and continued all day with not even one complaint. They continued through lunch and were finished before early evening. I have never seen anyone work so hard as these two men and enjoy their job! I will never move again, but I would certainly recommend this team. Thank you all for a job well done!

  ---

  Response from the owner

  Thank you so much for your kind comments. Our goal is always to ease the stress of relocating, and we are very pleased to hear that our team helped to do just that during your move. We appreciate you taking the time to share your positive experience with us, and we wish you all the best in your new home. Thank you!

More reviews (2)