One Way Van Lines
Fischer, Dundalk, MD

One Way Van Lines Reviews

3.2 stars based on 301 reviews

Featured Comments:

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  H Getz

  1.0

  This is truly the most deplorable service “one way van lines” is really a one way service that pleases only their company. If you want quality do NOT use this moving company. If you want the bare minimum of what you should get from a moving company do NOT use one way van lines. Items worth up to $1000.00 were simply not delivered. They were stolen. An entire guitar, Dyson fan, blender, 6foot bookcase, a red children wagon to name a few were not delivered. Just missing. When asked how a 6 foot book case could go missing they said they did not see it in their ware house. I have damages to almost every piece of furniture from chipped corners of chairs to black stains on ivory furniture, broken glasses. We paid for full packing and unpacking. To start with, the moving time was shifted 3 times. When the company finally arrived, they were 12 hours late from the 3rd agreed times and showed up at 10pm and finished at 3 am. They did not walk with enough packaging to pack the items. They said they were not informed that it was a full pack even though we spent an hour on the phone with them beforehand discussing the dimensions of the items in the home. They started cursing in my home about the job they were paid to do. They proceeded to request to use my personal clothing items to wrap mirrors, glasses and fragile items, even though we paid for wardrobe boxes for the clothes. They demanded we use our wardrobe boxes for other items because the boxes were larger and could hold more. On their breaks they continued to curse loudly outside and disturbed our neighbors and even intimidated them when the neighbors started to complain. The packers started even asking about the cost of my guitar and now it along with many other items is missing. Even though we paid for a full unpack, we were left with multiple unopened boxes, disassembled pieces of furniture and a cracked TV screen. They added last minute charges of over $500.00. I would advise anyone to save the $3000.00 plus in losses and go with a better company any other company would probably do. They have no accountability for their actions and instead of trying to help and rectify the wrong done, they blame the customer and put you to speak to someone with a British accent to try to calm you down. I have moved several times and this is the absolute worst experience I have ever had with any moving company. They will be reported to consumer affairs and will be hearing from my legal team. Strongly do NOT recommend using this company. They will be hearing from my legal team. Pictures paint 1000 words. See the photos below .

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  Nirdesh Parikh

  1.0

  We had a nightmare experience with this company. The packers that came were very careless and instead of carefully packing things, just shoved them into boxes. We had boxes of pasta and cereal that were just thrown in and heavy items put on top of that resulting in a huge mess (see pics). Also, I have a $275 luggage bag and $180 speakers that are now missing and are nowhere to be found. Several items of furniture were also damaged. I would never use them again.

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  Patrick Knorring

  1.0

  This company is a joke. No one communicates with each other and they incorrectly charged me and then threatened to sell my things because I did not pay $130 that I was told not to pay when the driver arrived. No one there answers the phone and if they do they say that they do not have the information and that its at a different department. I genuinely hope this company does not survive 2022. Do not do business with this company unless you want multiple random additional charges and your belongings held hostage.

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