Oz Moving & Storage - Los Angeles Movers
Eastern, Commerce, CA

Oz Moving & Storage - Los Angeles Movers Reviews

4 stars based on 54 reviews

Featured Comments:

• A

  Alexa Mishkel

  1.0

  DO NOT USE!!!!!!!!! If I could leave less than 1 star I would!! WORST MOVING COMPANY I HAVE EVER WORKED WITH. HIGHLY ADVISE AGAINST!!!!!!!!!!! INGRID AND MONICA WERE ABSOLUTELY THE WORST CUSTOMER SERVICE AGENTS I HAVE EVER EVER WORKED WITH. I asked over and over, via phone and email about change of delivery and if there were additional charges and everyone I spoke with said no, it would be fine. Come to know, it cost me additional money to change my day by a week. I get my stuff and HALF MY ITEMS were destroyed. I lost one TV, a coffee table, and a TV stand. And do you think they are going to assist? ABSOLUTELY NOT. They advise you to re read your contract. I will be the ones to advise you. DO NOT USE THIS COMPANY, and if you ever have to deal with MONICA or INGRID, DO NOT!!!! THIS COMPANY IS A SCAM AND WILL RUIN EVER PIECE OF FURNITURE YOU HAVE!!!!!!!! IT WILL COST YOU MORE MONEY IN THE LONG RUN!!!!!!

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  Response from the owner

  Thank you Alexa, for bringing this to our attention. We are so sorry to hear you did not receive the stellar service Oz is so well known for. Our customer service manager, Allison, will reach out to you today. We understand only the coffee table sustained damage, the photo of the TV was in the process of assembly, it was not damaged in transit.

• T

  Theresa

  1.0

  Today, Oz Moving company delivered my furniture. We had initially set a virtual walkthrough to get an estimate. Once they came to pack our stuff, they charged us $2,500 more than the estimate, which means you cannot trust their estimate process. While packing, after I bought the crew lunch and was throwing the trash away, I saw they had broken glassware and had not bothered to mention it or to tell us. I had also set aside important documents in a bag and told them not to pack it. This accidentally got packed. The sales person told us delivery would be Oct 27th to Oct 30th. My furniture was delivered on Nov 3rd. When the furniture was delivered, somehow they had misplaced parts of my bed frame. Based on the services provided, they were supposed to breakdown and reassemble furniture but that did not happen with my bed frame. Aside from that, as I have been unpacking things, I have seen that a lot of the boxes had more paper in it than anything else and they had packed trash up. So basically the additional $2,500 was because of inefficient packing and trash on top of the 14k that they quoted. This company is not professional so customers should be aware. Don't make the same mistake I made.

• t

  tara murray

  1.0

  UPDATE *****Finally received our stuff, and our couch is ruined with dark marks all over, 8 of our nice wine glasses completely shattered (we packed them very carefully), and most of the boxes that arrived were in awful smushed shape. We were told we'd get a refund before this happened, so now we really netter. Would never recommend this company. Pictures below. AWFUL COMPANY! DO not use. Our belongings were picked up from LA to go to SC-they promised 18 business days. I told them that the only time I would not be in SC to accept delivery was June 28-July 5th as I'd be away in NYC, so to please block that out. Monica in LA said she had made a note and that our stuff wouldn't be delivered then. Of course, the second I land in NYC, I receive a call from a driver saying they can deliver the following day in SC. I was angry as I specifically blocked this week out, but he assured me that our stuff would be put in storage and that someone would call me to re-schedule a delivery date. I recieved NO call, which I expected in this industry, but I have been calling multiple numbers and no response. When we finally got a hold of someone named Carlos, he told us he'd call us right back yesterday and that our things could potentially be delivered today. NO CALL BACK. Also, the contradiction we've been told is absurd. If I call the East coast time, they tell me they can't help me and to call the west coast since that's who originally picked up our stuff, but when I contact the West coast, they tell me it's out of their hands and to contact the east coast!! IT'S NOW BEEN PAST THE 18 BUSINESS DAY WINDOW. Monica is also not helpful and rude and when I reached out asking for help, she just said how busy she has been and acts as if it's a burden to point us in the right direction. She also told me to contact the person who "emailed me about delivery" when I never received an email. She said this is "not her territory" anymore - I don't care, SOMEONE needs to step in. At this point, I'm convinced our stuff is lost & my husband and I have been basically sitting on the floor for almost a month. We were told we'd receive a partial refund, but where is our stuff? DO NOT USE.

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