PAN-AMERICAN RELOCATION SERVICES
Alcona, Amherst, NY

PAN-AMERICAN RELOCATION SERVICES Reviews

2.2 stars based on 41 reviews

Featured Comments:

• J

  Jaeyoung Park

  1.0

  I would not recommend their services. I needed to move from Boston to Toronto and decide to choose this company because it was the cheapest. They don't initially tell you that they are just a broker, and the actual moving company isn't Pan American Relocation but TransAtlantic Movers or something along those lines. My things were to be "guaranteed delivery" at a certain date, but it eventually took 3 additional weeks. I lived almost a month in an empty house with literally a chair and the belongings in my luggage because I never got a clear answer how long the delay would be. At first, they tell you it will be a few days later, until I found out the truck didn't even depart the US a week after my delivery date. I would rather get a clear answer that it would take X days longer, so I can buy stuff to survive until I get my belongings, rather than being strung along. They deflect responsibility by saying they are just the broker, and the actual moving company could not dispatch their truck until it did more stops and was filled up. Overall, very stressful experience and not worth the ~$300 you save. Read the other reviews before choosing. Ideally go with a provider who actually runs the moving services and doesn't just act as a broker.

• M

  Mike A

  1.0

  This place is nothing but a scam. My wife and I had to move from across the country. As part of the relocation package for one of our jobs we had to get at least six quotes from moving companies. Pan-American gave us a quote that was about $2,000 lower than the next cheapest (probably should have been a red-flag right there, honestly). Once the mover they hired arrived (Pan-American is a broker, not a mover), they told us it will be $3,000 more than the original quote. I understood that the original quote will never be 100% accurate, but $3,000 more is terrible. They knew we had not choice at that point though and could do what they wanted. We were closing on our house the next morning and had to be out. Plus we had to start our trip across the US to our new home. We called to figure everything out but they just would not listen to anything we said. Instead everyone we spoke with was just condescending and talked in circles. They kept telling us it was our fault becuase the inventory we gave them was not accurate. That is a lie as the mover and myself went through the inventory we gave them and, while it was not 100% correct, it was not that far off (there was a few chairs we forgot to include). They flat out low-balled us on their original quote so we would use them, then used the very illegal bait-and-switch by nearly doubling what their original quote was when we were stuck with literally no other options. Also, as I mentioned before, they a broker, not a mover. They just find a mover to sub-contract and charge the people moving an $800 fee for doing so. They're a middle-man. Skip them, reach out directly to a mover, and save $800 (we would have done this had they not scammed us). Finally, they had six days between when we left our original home and the day we would be able to first receive our things, a date they knew about. Despite nearly a week of lead time, we didn't get our things until six days AFTER our first available date. It took almost two weeks for them to get 20-22 hours away. When they did finally show up, a few things were broken (some dishes, a bookcase, some coffee cups). We used a freight company on our last long-distance move and nothing broke that time. Pan-American is a scam. They are just a middle-man who will rope you in then jack-up their price when you have no other choice, and their employees are very condescending (especially to women. While talking to my wife, one of them actually started a sentence with "I'm sure you're very smart, but...." My wife has a PhD.). Save yourself the $800 they charge and go right to the movers. Avoid them.

• J

  Jeri Wilkes

  1.0

  Hands down the worst experience of my life! They stated that our belongings would be in San Antonio from Denver on June 1st and on June 8th we still do not have our belongings. After several discussions with their customer service/compliant department I was told that they actually have 21 business days to get all belongings to us because of the Department of Transportation guidelines. Pan American is not a moving company, but a broker for multiple carriers! Our stuff left Greeley Colorado and sat in storage in Denver for over 8 days waiting for a carrier to voluntarily pick the job. The original estimated time of delivery to San Antonio was 4-7 days and that is on the contract. All the DOT regulations and subcontract carriers is never discussed. We put a deposit of $700 down and paid the subcontractor $1,500 when they loaded the truck with the belief that it was going to be 4-7 days. A balance of $1,000 is still due whenever we obtain our belongings. The problem is they cannot provide an exact date of delivery! When asked for the address of the carrier storage warehouse so I could fly back and get our belongings they stated I could do this but I would NOT be issued a refund as the service had already been rendered. News to me as I am still sleeping on an air mattress. This company is manipulating and promises the world and the only thing they can deliver on is a miserable moving experience. STAY AWAY!!!!!

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