Penske Truck Rental
Cache, Lawton, OK

Penske Truck Rental Reviews

3.5 stars based on 21 reviews

Featured Comments:

• S

  Samantha Stewart

  1.0

  This was our first time renting through Penske and our experience started out decent and went completely downhill. Picking up the truck and dolly was great and the woman helping us was very nice and explained everything. However, the first day of our drive the fender of the dolly broke off while we were driving down the highway and caused severe damage to one of our personal vehicles. We had to switch the dolly out for a new one and we were told by the service center that the dolly never should have been cleared for the road and was missing several pieces aside from the fender. Then the truck had issues with the brakes for the entire trip and we had to top it off with oil about halfway through our cross country drive. Very disappointed we were given such faulty equipment. And now we have to deal with Penske’s claim service and insurance which has been a nightmare.

  ---

  Response from the owner

  Hello Samantha, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.

• B

  Banan Elhajj

  5.0

  The 3 women that work here are so sweet and very helpful. It is much easier dealing with Penske directly, rather than through Home Depot. I picked the truck up and Home Depot in Norman. The wait was extremely long but dropping off to this location was a breeze.

  ---

  Response from the owner

  Hello Banan, Thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you. Joe

• H

  Hannah Borrego

  5.0

  We had to return a truck here from Arizona and came in a little before close. There were two girls working and they were super helpful with the return and made sure that everything was sorted, even after they closed (not too late after). I was very pleased with their knowledge on the truck and their advice for the best way to handle the return.

  ---

  Response from the owner

  Hello Hannah, thank you for taking the time to let us know how we performed. We value your business and appreciate the feedback.

More reviews (2)