Penske Truck Rental
Boyrum, Iowa City, IA

Penske Truck Rental Reviews

3.4 stars based on 9 reviews

Featured Comments:

• C

  Cinnamon

  1.0

  Confirmed a truck two hours ago over the phone and through several emails. We got there 15 minutes ago only to find out "there's a glitch in the system and it's booking trucks we don't have". We're moving across the country in less than two days and this mattered. Do better. Update: Not bothering to call you. You told my fiance when we went to pick up the truck that you attempted to call earlier and left voicemails many times when you realized there was no truck available to inform us before we drove there. Here's the thing though: he's had his phone ring on ultra loud and it's been next to me all day (and yes, he's received other calls). You didn't call with an update, and left no voicemails. We are now forced to drive to Des Moines in our last 42 hours to book another company, when we have more pressing matters to deal with. If you rely on a computer system to tell you what's available and it can't guarantee what you're seeing, you can track a truck's GPS or even go out to the parking lot and physically confirm there is a truck with the matching number sitting there. All you've accomplished is proving that this is a company whose word means nothing, because your confirmation system can't do what its namesake suggests.

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  Response from the owner

  Hello Cinnamon, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.

• D

  David Rosazza

  4.0

  Simple process. Just wish they would give you exactly what you reserved. Got a 16 foot truck instead of a 12. Had a tight space so the larger truck was difficult. Very nice staff and a good quality truck at a reasonable price. Seemed to be Penske not the local people who mixed it up.

• G

  Guillermo-Fernando Finot

  4.0

  Good no problem with the truck. Unfortunately no good advice for fixing the car in the back car trailer. Our car gets untide following on line instructions save us.

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  Response from the owner

  Guillermo, thank you for your review. We will follow up with that location to make sure they have all the proper documentation on site to distribute to customers on how to operate the towing equipment. Thank you for bringing this to our attention.

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