Penske Truck Rental
Winchester, Ashland, KY

Penske Truck Rental Reviews

4.2 stars based on 12 reviews

Featured Comments:

• A

  A P

  5.0

  The guy who runs or owns is great to deal with, they catered to my needs way more than uhaul ever has plus the truck was nice newer and preformed as it should, they have my business from now on and I'll deff recommend when I can

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  Response from the owner

  Thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.

• H

  Hall50

  1.0

  Horrible service, was given a quote and then called back and the price they said was over 150 more than what was originally given, basically said they couldn't honor the quote we were given, was going to be over 300 plus and 99 cents a mile and have to put gas back in the truck on top of that. Over 400 dollars for a 1 day rental, no thanks. To beat everything else they hung up on my mother when she was trying to talk to them, very rude and will never do business with this company, so unprofessional.

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  Response from the owner

  Trent, we are extremely sorry to hear about this experience. This is unacceptable and not the way we wish to do business. If you do decide to reach out to us again in the future, contact (800)-467-3675 and ask what we can do about the rate. We appreciate the feedback.

• M

  Madison Marshall

  2.0

  This isn't a review on the truck itself but really just on the company. I made my reservation 2 weeks in advance to make sure I got the truck when I needed it. I had it reserved to pick up at 10:00 a.m. they call me at 8 a.m. and say oh were sorry we dont have your truck itll probably be ready around 4 today?? Like are you serious!!!! They had 2 WEEKS to get me a truck and wait until last minute to say they can't have it ready. They did tell me they would give me 25% off but I dont care, they should really not Gaurntee there customers a truck at a certain time when they cant come through.

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  Response from the owner

  Madison, we are extremely sorry to hear about the inconvenience we have caused you. We will make sure to send this to local management so this may be looked into and addressed accordingly. We appreciate you taking the time to provide feedback so that we may improve.

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