Penske Truck Rental
Liberia, Manassas, VA

Penske Truck Rental Reviews

3.7 stars based on 7 reviews

Featured Comments:

• k

  kimmi thompson

  5.0

  Ok today I called penske in Manassas because I had originally reserved a 26 ft truck and a trailer to pull our car at U haul but then all of the sudden they say it was actually reserved in in Springfield but then they turn around and say they have nothing available I literally was freaking out because we're moving tomorrow and were all packed up and ready to load but then I called and spoke with a gentleman named Forester and this young man saved our day he put me on hold for 2 minutes while he could search because nothing was coming up as available he checked vehicles that had been dropped off that day and to my surprise he had found us everything we needed and he was fast and efficient In the details of everything what a wonderful person he is you feel proud to have him as an employee I don't know what we would have done without him God bless this young man Forester is amazingso

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  Response from the owner

  Hello Kimmi, thank you for taking the time to review our location, we value your time and feedback.

• M

  Meisha U

  1.0

  If I could give this place zero stars I would. We were given a truck in terrible condition. The driver's side tire was down to the thread on the inside. We were told the vehicle was inspected and in good working order. It was our fault for not double checking. However, once we noticed we called Roadside Assistance and were stranded at a rest stop for over five hours for a tire replacement. The roadside assistance customer service was the ABSOLUTE WORST! I would definitely not recommend Penske for your moving needs. Be careful!

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  Response from the owner

  Hi Meisha. I am so sorry for what happened. We strive to rent our trucks out in the best possible condition, and I'm sorry that the unit you received was not at that standard. I will be forwarding your post to our upper management of this area to make them aware of what occurred. I sincerely apologize that you had such a negative experience, but I do appreciate you leaving a review so that we make look further into what happened.

• B

  Bernard Wright

  4.0

  have also been nice and professional

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  Response from the owner

  Hello Bernard, thank you for taking the time to let us know how we performed. We value your business and appreciate the feedback.