Penske Truck Rental
Warehouse, Albany, NY

Penske Truck Rental Reviews

4.1 stars based on 104 reviews

Featured Comments:

• K

  Karen Riddell

  5.0

  I recently coordinated a cross-country move for my retired father and after a TON of research (moving during COVID is truly the wild west!), Penske was the best option for us to rent. We rented a 16' truck and drove it from Albany to Nashville TN. The price was fair, the milage unlimited, and having the truck for 7 days allowed us to pack and drive at a reasonable pace. We plan to move the remainder of dads things next year, and we will 10/10 use a Penske truck to do it!

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  Response from the owner

  Hello Karen, thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.

• A

  Andrew Pruyn

  1.0

  Consider your other options, have rented here for 10 years usually only a few times a year and have for the most part always had good experiences but feel I was mistreated my last visit. I usually pay around $200-$250 for a 26' rental, pick up in the morning and drop off less than 12 hours later, always clean the truck when I'm done, usually its cleaner than when I received it. I understand there is inflation and would of expected maybe a $50 increase and been happy to pay it but my rate doubled and went up to $500. $500 to rent a truck for 12 hours and drive it less than 400 miles. Called to discuss it and was told that's the new rate and pretty much to deal with it. Oh you have rented with us as a loyal customer for 10 years? Deal with it. Appreciate it Penske!

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  Response from the owner

  Hello Andrew, We are so sorry you are unhappy with your experience. Unfortunately prices do change from day to day and we apologize for this. We genuinely try to give all of our customers the very best price possible. We thank you for the feedback and value your business.

• F

  Fred Rafferty

  2.0

  Rented a tractor for work because ours was in the shop. Stood in waiting room for 10 minutes while people walking around and nobody even asked if we were helped. Then it's time to get rental and staff says just have to make sure everything is a go. No problem says fuel is full def is full no damage just sign here. I point out borderline tires but still legal. I drove 10 miles and noticed the miles they said truck went out at was off 597 miles 1/2 a tank of fuel and def could of been a error on mileage but we weren't paying for an extra 600 miles fuel and def was about $360.00 to top off How do you say you are going to bring truck around just want to make sure all fluids are full and forget!! Thankfully I took time stamped photos.

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  Response from the owner

  Hello Fred, I sincerely apologize for your experience while renting the tractor, I am going to share this with the management team so this can be addressed. They may reach out to you to discuss this further. We value your business and thank you for renting with Penske!.

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