Penske Truck Rental
Millhaven, Monroe, LA

Penske Truck Rental Reviews

3.8 stars based on 24 reviews

Featured Comments:

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  Latricia Kyle

  1.0

  I had a reservation with Penske so I thought! I received a weird phone call indicating that the prices have gone up and I remained professional through the call. So, I asked did I not have a reservation and how could the prices increase? I was told that I had a quote and not a reservation. So the day before I was scheduled to pick up the truck I receive the strange phone call and the rate has increased to double the price of the rental. No one tried to assist me with my concern. I have never used Penske before prior to this.

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  Response from the owner

  Latricia, Without more information this is hard for me to look into. Our rates should never go higher once a reservation has been made. Could you please call us at 1-800-467-3675 so we can look into this situation further with you. Thank you. Joe

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  Danielle Colipano

  5.0

  Very helpful, had no issues with our cross country move, even pulling our car behind the truck. Reasonable price.

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  Response from the owner

  Hello Danielle, thank you for reviewing our location. We pride ourselves on providing an excellent experience to our customers, so I am happy to hear we delivered. We appreciate the feedback and value doing business with you.

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  Lindsey Johnson

  5.0

  Oh how I love Penske! We we're moving out of state and Penske actually wasn't the company we originally booked with. Penske offers something that companies like uhaul and budget don't offer. Penske actually reserves a truck for you. When you book with those other companies and you think your truck is reserved it's actually not, they are only reserving the price you booked and come moving day if they don't have a truck you thought you reserved well your s.o.l. luckily for us my gut told me to call and make sure this truck was reserved and that's when I learned that I only had the price reserved. That's definitely not something someone wants to have to deal with when planning a huge move. So after some research I found out Penske not only reserves the price but the truck as well. All in all my experience with Penske was A+!!! The staff at the pick-up location was super amazing!

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  Response from the owner

  Lindsey, Thank You for giving Penske a chance we are a smaller company compared to the other companies you mentioned but we try to provide our customers with the best service and the newest trucks. We are glad everything worked out for you on your move! Thank You Joe

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