Penske Truck Rental
352nd, Federal Way, WA

Penske Truck Rental Reviews

2.5 stars based on 4 reviews

Featured Comments:

• A

  Arlesia Bailey

  1.0

  Absolutely horrible experience. I called and ordered a truck with a lift gate so that I could easily retrieve and deliver some heavy gym equipment. Making arrangements by phone was easy. The call was followed up with an email outlining our agreement and quoted price ($150.10). I only needed the truck for two hours and though I thought the quote was expensive I agreed to move forward. I arrived at 1:30PM to retrieve the truck. Despite having a copy of the quoted price the new cost presented was ($226.13 + $200 security deposit). Remember it's for 2 hours! Nonetheless, I needed to get the equipment so I move forward. It's now 2:23PM and we go outside to inspect the vehicle. Guess what? It's not what I ordered. We go back inside and attempt to call Penske. They agree to check the local inventory to see if what I needed was available. I wait. Finally, I'm told there is a truck available but now I need to drive the truck that is available at the current location to the other location to get what I needed. I still don't fully understand why I needed to drive their equipment to swap it out for another. Nonetheless, I did. It's now 3:14 PM and the location I need to get the gym equipment from closes at 4PM. I get to the other Penske location, retrieve the truck and set out to pick up my stuff. They neglected to include the hand machine that I paid for. I finally get to my location (after pleading they agreed to stay open 15 minutes longer) at 4PM. I load and drop off my items. I head out to drop the truck back off to the original location and I get dinged for going 5 miles over my original mileage request. Those additional miles are because I had to drive from a Penske location they directed me to that was further than my original booking. I dropped the truck back off at 5:20PM. Not one time did anyone apologize, offer a discount or attempt any service recovery. I will never rent from or recommend Penske again. Very frustrating !

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  Response from the owner

  Hello Arlesia, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• G

  Gerald Threet

  4.0

  They try hard, work to please, could use more service clerks with training specifically on Penske rentals in particular, but seem to get the job done, mostly with a smile.

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  Response from the owner

  Thanks for the review.

• T

  True life Without compromise

  1.0

  $700 for one day car dolly and truck. Are you seriously guys? Zero star,

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  Response from the owner

  Hello Alex, thank you for your review. We apologize if your service was anything less than excellent. We appreciate your time in sharing feedback with us.