Penske Truck Rental
Hollow, Rockford, IL

Penske Truck Rental Reviews

3.8 stars based on 60 reviews

Featured Comments:

• A

  Askar

  1.0

  Came here, could not decide anything, they said go to another place. service 0

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  Response from the owner

  Hello Askar, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.

• J

  Josh Hejda

  1.0

  Customer service wasn't great. Waited in lobby for over 20 minutes while the manager was on the phone dealing with a customer, which should've been done through a customer service line. Regardless, wasn't a good experience. Currently sitting outside of their building to dispute a gas charge it's 11:21am and it says they close at 12(Noon), but unfortunately they closed before business hours which isn't allowed. Sad.

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  Response from the owner

  Josh, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• T

  The Philosopher 5

  4.0

  A little pricey $2300 for 7 days The guy that helped me out wasnt at the counter when i arrived The mechanic had to look for him which took about 15 min🤷‍♂️ When he finally showed up he was decently helpful but didn't know much about the truck I rented - 26ftr which I told him had air ride and air brakes He didn't even set the parking brake when passing it on to me but idk whatever The truck was fully insured which costed me $265 No problems though I moved my house 1000 miles away np

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  Response from the owner

  Hello, thank you for reviewing our location! We appreciate the feedback and value your business.

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