Penske Truck Rental
Baltimore, Avondale, PA
- Phone:
- +1 610-268-3271
- Address:
- 568 E Baltimore Pike, Avondale, PA 19311
- Hours:
- Friday8AM–4PM
- CLOSED
- Reviews
- Map
Services
Penske Truck Rental Reviews
4 stars based on 2 reviews
Featured Comments:
K
Katie C
4.0
Extremely dissatisfied with the customer service provided by Penske Truck Rental. We rented a 16' Penske moving truck for a Saturday morning pickup. When we arrived at the pickup location, the business told us our truck wasn't there. We drove 35 minutes from another state to pick up this vehicle, and no one found it necessary to call us to let us know our vehicle wasn't there. After calling Penske, we found out they did drop a vehicle off to us. However, it was a 26' REFRIGERATED truck. This truck was huge, and did not fit down the driveway of my late mother's apartment. We had to move everything out on that day, so we had no choice but to use this vehicle. Therefore, we had to carry all of the furniture and boxes approximately 100 yards out to the street where we had to park the truck. We rented the truck for 1 day, and received a $350+ charge for the vehicle with no emailed receipt. At the time of renting, the company said we would be getting a 15% discount due to the inconvenience of the oversized vehicle. I've been calling the office for two days, and the phone keeps going to voicemail where it doesn't allow you to leave a message. After getting in touch with someone from the rental store, we were refunded a portion of our bill. Overall, while I probably wouldn't rent from Penske again, they made the situation right and corrected their mistakes. Changed review to 4/5.
Response from the owner
Hello Katie, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.
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FAQs
1. How to Get in Touch With Penske Truck Rental?
You may contact them by calling this phone number +1 610-268-3271. Alternatively, you can go to their website to get email contact information.2. What Do People Think About Penske Truck Rental?
See one of the customer feedback on this mover below.
"Extremely dissatisfied with the customer service provided by Penske Truck Rental. We rented a 16' Penske moving truck for a Saturday morning pickup. When we arrived at the pickup location, the business told us our truck wasn't there. We drove 35 minutes from another state to pick up this vehicle, and no one found it necessary to call us to let us know our vehicle wasn't there. After calling Penske, we found out they did drop a vehicle off to us. However, it was a 26' REFRIGERATED truck. This truck was huge, and did not fit down the driveway of my late mother's apartment. We had to move everything out on that day, so we had no choice but to use this vehicle. Therefore, we had to carry all of the furniture and boxes approximately 100 yards out to the street where we had to park the truck. We rented the truck for 1 day, and received a $350+ charge for the vehicle with no emailed receipt. At the time of renting, the company said we would be getting a 15% discount due to the inconvenience of the oversized vehicle. I've been calling the office for two days, and the phone keeps going to voicemail where it doesn't allow you to leave a message. After getting in touch with someone from the rental store, we were refunded a portion of our bill. Overall, while I probably wouldn't rent from Penske again, they made the situation right and corrected their mistakes. Changed review to 4/5."3. Where Can I Find Penske Truck Rental?
Penske Truck Rental is at 568 E Baltimore Pike, Avondale, PA 19311. You can check the map above to find the shortest path. If you want to move to downtown, you may find the best local moving services right here.4. What Are the Hours of Operation For Penske Truck Rental?
The business hours of Penske Truck Rental are as follows:
"- Friday: 8AM–4PM
- Monday: 8AM–4PM
- Tuesday: 8AM–4PM
- Wednesday: 8AM–4PM
- Thursday: 8AM–4PM
- Saturday: 8AM–12PM
- Sunday: Closed
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