Penske Truck Rental
Church, Kansas City, MO

Penske Truck Rental Reviews

1.5 stars based on 6 reviews

Featured Comments:

• C

  Cynderella D

  4.0

  I would have given 5 stars but the customer service reps especially the man in the morning was pretty grumpy. The truck was clean and in good condition, but they are REALLY pricey. It cost me $150.00 for the deposit, and it takes a few days to get the refund back even though it was immediately taken out. The customer service reps need to learn how to smile more.

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  Response from the owner

  Thank you for taking the time to leave this review, Cynderella. We appreciate your feedback. Penske would be happy to help you with any moving needs in the future. You can reach us at 1(800)467-3675

• S

  Smooth Moves

  1.0

  Pricing is inconsistent with what your reservation states. Trucks are not cleaned regularly since I found paperwork from February in my truck. Also I returned my truck and dropped the key in the drop box Saturday like I was told I could do and they did not check the truck in until Monday charging me for the extra time. I tried to dispute the charges and got thru around.

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  Response from the owner

  Hello Tyler, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

• J

  Jennifer Thurber

  1.0

  Truck was completely empty from gas and they do not clean the trucks. There was cough drop wrappers all over the truck meaning whoever has rented had a cough and we have no way to know if they had covid-19.

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  Response from the owner

  Hello Jennifer, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.

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