Pianos2Go
State, New London, CT

Pianos2Go Reviews

3.4 stars based on 5 reviews

Featured Comments:

• G

  Grace Chiao

  1.0

  DO NOT USE THIS COMPANY. The company refused to list both properties on COI for insurance purpose and Scott canceled the job due to this simple request. It felt very sketchy that when we asked for a standard request his reaction was to cancel the job immediately. Be aware!!

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  Response from the owner

  Grace, very sorry you feel that way. We are a 93 year company and have survived by doing everything the right way. We attempted to pick the piano up last week. Went all the way there only to be denied access due to a last minute request for a coi. I spoke with your son and he admitted the customer was being unreasonable and he wanted to deal with us due to our impeccable reputation. Per his request we rescheduled the move. I sent him a coi. And he was satisfied to proceed. Our insurance is top knotch. $100 k for the piano and 1 million for property. We have a standard for of proof that we have used for tens of thousands of moves and has always been accepted even by museums, schools ect. It was obvious we were unable to satisfy your request and come to the realization its better to not do the move and allow you to be able to hire someone who you were more comfortable with. I'm very sorry that it didn't work out and wish you the best. But again, we made every effort to make you happy. Most companies have a very minimal insurance. All we do is pianos and specialize in them so we have a much better insurance policy than most which was clear in our coi. That same policy is for every single piano we move whether its a disposal or grandmas Steinway. Each and every move is equally important to us. I wish you the best and certainly hope your able to get the piano moved in a way that makes you completely comfortable. And again my apologies for not being able to fo that for you even though I absolutely tried my best. Best wishes. Scott. Pianos2Go

• K

  Koichi Hirano

  5.0

  I've dealt with 8 piano movers (both general movers and piano movers) for our baby grand pianos in my life. Piano2Go guys are one of the very best among them. They are knowledgeable, well-trained, and courteous. Our heavy piano arrived at the new place without any slightest scratch. The price is very reasonable for the quality of the service. We know we will have to move again in a few years and we will definitely use them again.

• T

  Tommy Coupons

  1.0

  Extremely unpleasant experience having to deal with them. Showed up 3 hours late and had no explanation for being so late. When I spoke with Scott, he just kept saying they were on their way starting at 8am, and they didn't arrive until 12:15. Would not go back.

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