PODS Moving & Storage
Clinton, Cleveland, OH

PODS Moving & Storage Reviews

4 stars based on 82 reviews

Featured Comments:

• D

  Daniel Rivera

  5.0

  I was very excited to use PODS for my move. The pickup was great and it went very smoothly. I used a shuttle company to retrieve the items from my POD and deliver it to my new apartment. There were a few hiccups along the way. But the biggest kudos goes to the customer care team. Within hours of contact, my previous issues were resolved and they absolutely retained my good graces. I’m truly impressed with your customer care team and I will definitely use you on my next move. Thank you so much for being understanding and caring. ❤️

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  Response from the owner

  Hi, Daniel! We’re delighted to hear about your experience! Thanks so much for sharing!

• B

  Becca Andrews

  1.0

  Extremely disappointing experience. Upon trying to schedule my POD pickup, my account crashed and remained unavailable for weeks; I am still unable to access to even obtain records of my move. This made it impossible to schedule pickups, and took an incredibly long time to schedule a pickup manually via phone. Once scheduled, the pickup never even happened, which I found out only several hours of phone calls later, was because my account was still down. I asked for it to be escalated multiple times, both via phone and via email, but never heard back. It took hours of phone calls and dozens of emails to finally get someone to come get the POD out of my driveway. I'm usually not one to leave negative reviews, but knowing that long distance moves can be incredibly stressful I felt obliged to warn others this is just not worth the extra stress.

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  Response from the owner

  Becca, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.

• T

  Teresa Rodriguez

  1.0

  Thought using the PODS service would be convenient and cost efficient, but my expirence has turned into a ABSOLUTE NIGHTMARE. I loaded a Pod with my life's work, every family picture and a lifetime of memories/belongings and can not get my pod redelivered. I'm getting the run arounds, while they collect payments and I incur financial hardship and mental anguish. I was assigned a Pods Customer Advocacy Specialist to help facilitate my issue, but they have made no contact other than to inform me they were assigned to my case. They have not responded to email, phone calls or the fax I sent....yup I sent a freaking fax and nothing!

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  Response from the owner

  We're disappointed to see this, Teresa. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email protected] with your customer ID?

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