PODS Moving & Storage
Commerce, Midway, FL

PODS Moving & Storage Reviews

3.5 stars based on 67 reviews

Featured Comments:

• C

  Candace Furman

  1.0

  Whatever you do do not use this company EVER! I originally had them deliver the pods to the apartment we were moving out of because our house was not complete and we had to move out of our apartment until we could move into our house. I scheduled delivery and when scheduling they told me I would need 2 spots. I held 2 spots for the pods when I asked what I needed to do for deliver they said I only needed a normal size parking spot to store the pod. When the driver arrived they couldn't put the pods in the spots we had saved because there were cars on both sides of where the parking spot was. I wasn't told this would be an issue. Now I am trying to schedule deliver to the new home then tried and they are trying to tell me that there are city regulations that we couldn't have them delivered to the house at the same time. I need to have movers come and unload and they are telling me I can't do it at the same time because there are "city regulations" stating we couldn't put a pod on the street. Funny thing, we had driven through the neighborhood the week before and there were numerous pods in the neighborhood on the street. I asked for a copy of the city regulations and she said she couldn't provide that. When I told her that I was on the City website and couldn't find any regulation stating a pod couldn't be put on the street. She told me that it was a personal agreement that they had with the city. She kept changing her story. When I asked to speak with a manager she refused to provide a manager. She finally put me on hold and kept me on hold for over 25 minutes with out returning. I will never ever use pods again for any reason. Please do not use this company they are worthless.

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  Response from the owner

  We can understand how you're feeling and would like to research this further, Candace. Can you please email [email protected] with your customer ID?

• V

  Virginia Johnson

  5.0

  Being widowed I needed assistance after selling my house and moving out of town. My items needed storing for 3 months. So I called PODs in advance of my moving to get information of how their service works. After the conversation I learned this was exactly what I needed and it would make my move easy for me. I was extremely please with the procedures for pickup and delivery. At the end of my move I was so thankful for the assistance PODs provided. As stressful as it was making this move PODs made it a pleasure.

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  Response from the owner

  Hi, Virginia! We’re delighted to hear about your experience! Thanks so much for sharing!

• S

  Steven Latham

  1.0

  The company has the worst customer service of any company that I have had the displeasure of working with. The words "I am sorry for that experience" is the answer for ineptitude of one representative completely lying about pickup availability, as well as being disconnected, in addition to disregarding the customer needs entirely. In my initial attempt to schedule the moving of our containers along with the pick up of our containers, the representative explained that the pods would be moved at some point in the morning with no guaranteed time and picked up 5 hours later at an additional fee of $100.00 per container. Upon placing me on hold, the representative terminated the phone call. After another 15 minute hold time, I was transferred to an entirely different agent who then proceeded to inform me that everything I was told was completely and utterly false. When I informed her of what I was told, I was then informed that "if" I was told that, I could ask for an investigation of the employee. "If" the recording was properly reflecting my "version" of events, the employee could be coached. In total, the experience took over two hours to not be able to accomplish the goals promised during my first phone call. The company needs competition that will enhance the consumer experience while charging around $3000 over a six month period. The customer service is extremely lacking with no supervision per the second representative with whim I spoke. My issues were real, and they were given no concern by PODS stating that it is not how they do business. There needs to be an alternative that does business in a manner that actually serves the needs of the paying public.

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  Response from the owner

  Hi, Steven! We’re disappointed to see this. We encourage you to send us an email at [email protected] with your customer ID and additional details so we may best assist.

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