PODS Moving & Storage
Centennial, La Vista, NE

PODS Moving & Storage Reviews

3.4 stars based on 110 reviews

Featured Comments:

• S

  Shaun Stevenson

  5.0

  I was very surprised. Everything went smooth and as promised. I was very skeptical all the way up to the delivery time to our new home. I didn't believe it would show up when promised. Everybody. and I mean everybody we dealt with was so professional on always on time. Great experience, I would very much recommend them to anybody moving! Thanks PODS, for helping us through a difficult time & getting us to our end destination as promised :-)

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  Response from the owner

  We recognize you have many choices when it comes to moving and storing your belongings and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

• o

  omahasc

  1.0

  The Pods driver chose to return to the warehouse without delivering my Pod. He called me about placement and was rude. The parking lot was full. He could have dropped the pod by the garages but instead chose to return the pod to the warehouse and didn't bother to call me to tell me he wasn't delivering the pod. Pods phone reps continued to quote policy. This, in itself is a poor policy. Work to resolve the issue don't hide behind policy. The Pods team would not give me the number of the local warehouse. I felt I could have worked out something with them but was not given that option. Again, hiding behind policy rather than helping me get my belongings. Your team provided no value. The earliest delivery after not getting the pod was 8 days later. I travel and would have been out of town at that time. Not to mention, what was I supposed to do with the movers I hired?!?! They were not affiliated with Pods. I sourced them independently. They were awesome and the company is Black Belt Movers. Ultimately, I called the movers and they agreed to add a truck to my order, drive to the Pods facility and unload the pod into their truck. Then drive to my new home and unload it. This added an hour to my bill plus an extra $55/hour for the truck. This cost me an extra $410 all because the Pods driver was grumpy and not willing to work with me on a simple solution. A solution like dropping the pod by the garages!!! This was a terrible experience. Pods is not able to flex when challenges present themselves. Customer service is nonexistent. Simple problem solving is beyond this organization. I’m sure there must be a policy about that! I'll never use Pods again. Shawn – Omaha, NE

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  Response from the owner

  Thank you for bringing this to our attention, Shawn. We'd like to learn more as we expect our associates to deliver nothing but exceptional customer care. Please send us an email at [email protected] with your customer ID so we can take a look.

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  Molly Smith

  3.0

  PODS storage had great customer service and really helped me obtain a unit when I needed one in my time frame. However, they are very pricey, and while they say they can help split the payments, it's still very pricey. Then they couldn't get my unit to me until 3 weeks after I was moving in, but said they couldn't pick it up until a week and a half later. They were fine, but if a different service is available next time, I know they tend to be cheaper so I'd go with them.

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  Response from the owner

  Thank you for your review, Molly.

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