PODS Moving & Storage
Aldrin, St Paul, MN

PODS Moving & Storage Reviews

3.4 stars based on 91 reviews

Featured Comments:

• T

  Travis Scott

  4.0

  Easy drop off and pickup, friendly people, helped with our projects.

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  Response from the owner

  Kudos to our stellar team! And thank you, Travis, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!

• C

  Chimene Carroll

  5.0

  Great Services. RESPONSIVE in every way!

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  Response from the owner

  Teamwork makes the dream work! Thanks for the shout-out, Chimene!

• V

  Vince Peterson

  1.0

  I really don't like doing a bad review. I really don't. Especially when I review and lots of people like my reviews. First of all my experience was miserable in a certain situation. We were selling our home. Pod arrived months before the house sale. Price and arrival were exactly what I expected and the easy to have this in our driveway was helpful as we were finishing up remodel. The nightmare is: They have no plans in place for their lack of service. Pod pick up scheduled for our new house, 5 days before our house sale. Driver called and said the roads were really bad, 1" of snow, and customer service will call me to reschedule. 24 hours later, no call, I need this off the property as the property is being sold. I get the run around with customer service... The customer service agents cannot get a hold of the store, numerous times. So we wait. Finally they say we cannot reschedule until 3 weeks after the sale. FAIL. Basically the pod was picked up on the final day with having to threaten to have a tow truck get it off the property. Driver calls, I'll be there in 30 mins. Finally. Well not exactly. Driver calls and says "Where do i drop the pod?" Assuming he's at the new house... no. He dropped it at the storage facility. More time goes by and I question if it arrived. I stopped by the new house, it's not there. I call and call and call to finally get charged to move the pod to the new house, makes it on the final day as we buy the new house. Ultimately the did pick it up 1 week later, and didn't charge me to pick it up. I'm ultimately frustrated with this company for it's too large and their processes are not defined in truly fixing or taking ownership of their business. I would recommend a smaller company or an actual moving company. Maybe even doing it yourself on moving day with a truck. PODS is a headache.

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  Response from the owner

  Feedback such as yours is so important, Vince, and we thank you for taking the time to provide it. We'll forward your thoughts to the right group as we continue to evaluate policy changes to meet our customers' needs.

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