PODS Moving & Storage
Casablanca, Macon, GA

PODS Moving & Storage Reviews

3.3 stars based on 45 reviews

Featured Comments:

• J

  Jennifer Heron

  1.0

  Wife of a disabled veteran that was searching for the easiest way for us to move to another state with two toddlers and no support system. DID NOT GO AS PLANNED. The driver that was suppose to pick up our pod didn't arrive the day it was scheduled to be picked up. I received a phone call the end of the next business day asking why my pod wasn't ready for pick up- when I informed her it was ready, they were a no show- she said she would call me back. My pods pickup was moved an additional two days back and moved our scheduled delivery date from that Saturday to the following Wednesday with no time to reschedule the movers we paid for a Sunday unpacking. I opened a case about my experience with a customer service rep that did everything he could. The rep I was assigned to for said case, reached out by email- not by phone in the period I was promised and offered me $300. I have yet to get that refund and still do not understand why someone couldn't have reached out to me to give me ample amount of time to respond and reorganize my move.

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  Response from the owner

  This certainly isn't how we want you to feel, Jennifer. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email protected] with your customer ID?

• V

  Vonnie Hitchcock

  5.0

  It was very easy to order a pod, I called and customer service was great! Delivery was very easy and was in a time frame I needed. The delivery technician was great! He was professional, knowledgeable, friendly and polite. It was so easy to use PODS, storage right in my driveway that was secure and weather protected. The convience was great! The removal technician was also great, very friendly and professional. Deliver and pick up were at the beginning of the time frames, which was awesome! If I need another temporary storage option I will return to PODS.

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  Response from the owner

  Hi, Vonnie! We appreciate you taking the time to spread the word about your awesome experience. We have your back when you need us again!

• B

  Belinda Robinson

  5.0

  All of the personnel I spoke with was friendly and professional. The unit was wonderful and it keep my belongings dry and pest free from outside critters. I even thought of how to purchase a unit from you because I like it so much. The negative ratings online was not true at all about your units being in bad condition or your reps being unprofessional. I'm very thankful I tried your service for myself to see the truth. EXCELLENT 5 STAR JOB, KEEP IT UP and you'll have a customer for life in me!!!

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  Response from the owner

  We recognize you have many choices when it comes moving and storing your belongings, Belinda, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!

More reviews (7)