PODS Moving & Storage
Madison, South Portland, ME

PODS Moving & Storage Reviews

3.7 stars based on 78 reviews

Featured Comments:

• S

  Stacy Bulgajewski

  1.0

  DO NOT RENT THESE PODS!!! Especially not from the South Portland, Maine office! It’s been such a horrible experience!!!!! First off they lied about the monthly charges….it was double what they said it would be. After 9 months of paying way too much….we decided to have the pod dropped off at another storage unit, and unload the pod into the new storage unit. We told them where it needed to be placed and that it had to be picked up the next day (on a recorded line). They said they would call 30 minutes prior to the delivery so we could meet them there…to make sure it was delivered in the right spot. They never called! They dropped off the pod 2 rows away!!!! We didn’t even know they had dropped it off!! The owner of the new storage unit called us to let us know the pod was dropped off in a rental spot in a parking lot!!!! How would an elderly client (or anyone) be able to unload a pod and lug a whole house through a parking lot and rows of storage lockers?!?! We called and asked for them to come back and put it where they were told to put it….we were on the phone for over 40 minutes with a woman working from home with her children in the background…..and she couldn’t speak very clear English! We were told they would not be able to move the pod for 7 days!!!! Then would be charged another $90.00!! We had to hire 3 workers to come unload the pod and lug it across a parking lot to the new storage unit!! It’s now been 8 days and the Pod company still has not shown up to PICK UP THE POD!! The new storage facility said the pod could only be there 24 hours or we would be charged a storage fee for each day!! This pod company put the pod in a marked rental space!!! Now there is daily charge accruing because they will not pick up the pod!!! This company is the most unprofessional company I have ever dealt with! They have no idea how to run a business!!! They do a great job taking your money…..but there is no service or follow through whatsoever! This has been such a terrible waste of money and such a horrible experience! PLEASE, PLEASE, PLEASE …do yourself a favor and save your money DO NOT RENT THESE PODS!

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  Response from the owner

  Hi, Stacy! We’re disappointed to see this. We encourage you to send us an email at [email protected] with your customer ID and additional details so we may best assist.

• C

  Chester Edwards

  2.0

  When I opened up my POD, it appeared my POD had been rolled down a long hill, picked up and dropped a few times and was on a truck that rolled over. That's how much my stuff had shifted during the move, in spite of the POD being 95% full and everything tied down with ratchet straps. In contrast, I've driven my belongings previously across country in a Uhaul without tying anything down and nothing shifted. Because I drove carefully. Also, no one was at the warehouse where and when I was scheduled to pick up my stuff and because the stuff shifted so much, I had issues with the door opening and wasted over an hour to get the thing opened. Called customer service but they were unable to get ahold of anyone that was supposed to be at my location.

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  Response from the owner

  Chester, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.

• J

  Joseph Meehan

  5.0

  We recently had a need to move some of our belongings from our seasonal home in Florida to Maine. When we began planning the move, we contacted national movers, but they had little interest in a move approximately the equivalent of a couple of rooms. To do a self-move and to avoid having to rent, drive and return a truck, I went to the POD’s web site and discovered how easy it was to arrange a POD move. Navigating the site was easy and the customer service and support was helpful. The POD schedulers set a plan with specific delivery and pick-up dates that were met. Truly impressive we’re the operators who did the POD’s deliveries and pickups. They were polite and very careful of the vehicles and structures surrounding the POD’s placement. One operator, Nick, even climbed up on “Podzilla” to remove my flag to prevent damage. Great service, successful move. Moving made easy.

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  Response from the owner

  We appreciate you taking the time to share your experience and feedback, Joseph! There are so many moving parts when it comes to a cross-country move. We're glad we were able to help along the way! Thank you for the recommendation!

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