Public Storage
Marie, West St Paul, MN

Public Storage Reviews

4.4 stars based on 334 reviews

Featured Comments:

• L

  Leandra Henne

  5.0

  Today I had a great experience discussing an issue I had with Jeffrey. He kindly listened and helped me obtain a refund for a lock that I never received. I was to meet with Melody on Nov 4 to obtain the lock and she was not on-site, though we had discussed a time the day before. I was charged for the lock, even though it was never given to me or left in the unit. I really appreciated the time Jeffrey took to verify I did have my own lock on the unit and to request a refund I had been trying to obtain for nearly a month. He also apologized for the actions of the other employee even though it wasn't his fault. Excellent customer service on his behalf!

• K

  Katie Kolo

  5.0

  Melody saved the day for me today. When another public storage location had no staff members to assist and I was unable to enter the building or get to my unit, she called me to come to this location and help me out. She showed me a unit, got everything situated for me and after a very frustrating start to the morning, made it all right in the end. Her customer service was unbeatable.so thanful for her and this location

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  Response from the owner

  Hi Katie, we really appreciate your feedback. Thanks.

• J

  Jessica V (Jess)

  5.0

  This Public Storage I was at first very frustrated with and seemed to be difficult to work with. However my experience was greatly improved by one associate named Jeffrey who was incredibly helpful and seemed very knowledgeable about his job. He went above and beyond to ensure that I was taken care of and that my concerns were handled in a timely manner. I think he needs a raise or something for sure.

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  Response from the owner

  Hi Jessica, we're happy you found our staff to be so supportive during your experience here. Thank you for letting our team know how we did. We look forward to continuing to help.

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