Purple Heart Moving Group
10th, Lake Worth, FL

Purple Heart Moving Group Reviews

3.1 stars based on 749 reviews

Featured Comments:

• G

  Geo S

  1.0

  We moved from Atlanta to Las Vegas in February 2020. We chose Purple Heart Movers as it came up in a search as one of the top moving companies and its name tugged on our heart strings for soldiers who have been awarded the purple heart. This was our 3rd cross country move in a 16 year time span and by far it was the worst moving experience we have ever had. Our prior long distance moves with United Van Lines (2004) and Blue Ribbon Movers (2017) were near flawless. So why are we dissatisfied? Nearly every piece of furniture was damaged. The vast majority of boxes were delivered crushed, extremely dirty, and starting to break open. Our mattresses and box springs were delivered filthy and with puncture marks. Plastic totes were delivered with crushed and broken corners and lids. Some pieces of furniture were delivered with missing legs and punctured (see photo). A hope chest was literally destroyed (see photo). A 40-pound bag of cat litter was placed into a box that contained glassware-actually on top of the glassware. Of course the glassware broke, and the bag of cat litter broke open as well, spilling everywhere. (That box labelled "glassware" had been reopened to pack the cat litter into it, when the movers realized they had to include the cat litter in the move). Floor lamps were rendered useless with broken and missing parts. The parts to the bed rails for the king bed were missing, so we couldn't sleep in the bed unless we put the mattress on the floor. But would you really want to sleep on a mattress that was delivered in such a filthy state? We spent $750 in having the mattresses and box springs professionally cleaned. Many items were never delivered. Just vanished. We filed a claim with their insurance company. It turns out we got 60 cents per pound for damaged items, which amounted to $600. We were not allowed to put in a claim for the missing items as we signed off on our moving documents that all items were delivered. We can not recommend this moving company at all. Stay away.

• h

  helen Steiner

  1.0

  I moved from Denver to Minnesota—this moving group was the worst experience I have ever had by FAR. DO NOT HIRE THEM. Purple Heart moving company and everyone they contract out to is a massive scam. The quote of your overall moving price will be reasonable, at least at the start (they are fairly priced, at least based on what they claim on the internet). Then suddenly, you will be paying significantly more than what you originally agreed to—then the Purple Heart Moving company will immediately ignore your calls once you pay the down payment for the move. The customer service is terrible. The people are con artists and BE ON HIGH ALERT the entire time for scams. The Purple Heart Moving company then signs off your move to a sub-contractor (in our case it was Maps moving and Storage). I am not sure if the two companies are in cahoots but I’m guessing all of the corruption stems from the top of this business, the Purple Heart Moving Company. Yet, the Maps moving and storage is almost worse—they are mysognistic, aggressive, and crooks (at least the head foreman I dealt with who called himself ‘Guy’ and his brother ‘Mike’ both apparently from Israel). They showed up and claimed I had more items than were accounted for when we discussed over the phone and demanded more money. The Maps Moving and Storage has extremely aggressive movers and staff. They seem threatening and try to intimidate you from the moment they show up at your door (which they will arrive late, at least in my experience). Also, they will try to show up whenever they please—whether that be during pick up or delivery—and they will fight you on it. Stand your ground. If you are a female be aware that they are extremely sexist and look down upon women unless a man is present. I had to learn that the hard way. DO NOT HIRE THEM.

• D

  Deanna Good

  1.0

  They sub contract and don't protect their customers. They wash their hands of you as soon as they have your downpayment. They set me up with Fragile Movers, who raised my contract price 60% over the quote Purple Heart gave me, they would not let me sign for any insurance, they held my stuff hostage and demanded cash. I attempted to call Purple Heart 26 times the day of my move, and got NO WHERE! 40K+ in damages - that is the kind of moving company they contract with! STAY AWAY!

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