Ray Moving & Storage
Romaine, Greensboro, NC
- +1 336-855-5881
- 4111 Romaine St, Greensboro, NC 27407
Ray Moving & Storage Reviews
4.2 stars based on 41 reviews
The entire process, from Paul determining the quote to Noel and his crew placing the last box into our rental home, was a very smooth experience. It was a delight to work with the teams from Ray Moving. It was obvious that each individual took their duties seriously. The professionalism from the staff in the office to the care that was taken to pack and physically move our belongings, was beyond my expectations and very organized. I will quickly call Ray Moving for our next move. I appreciate all of the hard work and physical assistance, organization, honesty, laughter and emotional support during such a huge adventure!
We received a quote from Bryce who came highly recommended. He was personable and thorough in his inspection and said he would quote on the high end so there would be no surprises. The team contracted consisted of two packers and three movers The packing team arrived at the same time as the movers and started at 10am. The packing team finished at noon and although the packing was not organized (one shoe in a different box than the other, etc.) was done well. The move team consisted of one fairly young man and one near retirement and one clearly beyond retirement age. I specifically asked that they not include an elderly mover as part of the actual move team as he was unable to help the other two and the move took much longer than had we had three physically able movers. The truck sent was not a flatbed large enough to hand our goods, and I trust Bryce's assessment of the type of truck needed for the volume of goods; however, the move team were not able to pack all the goods and my husband was forced to both help with the move and transport quite a bit of the goods unexpectedly in four separate trips. I specifically asked if the move team would dismantle and reassemble the beds. I was advised that they would. They did not bring proper tools for the job and did not reassemble the beds at the delivery home. They put the wrong pieces together to the extent they did any assembly and left the screws, slats and other pieces under the beds and out of sight so it appeared they were assembled. There is minor damage to the hardwood floors in the new home and this is due to carelessness as they did place mats on the floors. I will say that the team was very friendly and helpful, asking lots of questions throughout the process, but not following the instruction given. As they are the professionals we left the decisions to them. I reached out to Bryce to follow up twice and received an initial response that they would be out to assess the floor damage but no such contact occurred, nor have I heard from Ray Moving (an affiliate of Mayflower ) or Mayflower regarding this issue. We were charged $300 more than the quote! I will not be using Mayflower again.
Response from the owner
Regina, we are very sorry to hear about this and would like the opportunity to investigate this for you. At your convenience, would you call Customer Service at 1-800-241-1321? Thank you.
We booked a move a MONTH in advance being very specific on the EXACT date we needed because we were flying half way across the country to help a mentally challenged family member with this move. My husband dealt with Bill, the sales manager and had an email that we were confirmed since it was for a Saturday in August (I understand that it's the busiest move day of the week in probably the busiest month) but we never heard from the moving coordinator - didn't even know some girl in the office should have called us before the day of. We had no contact with anyone but Bill so we fly in to NC late on Friday night and proceed to call them Saturday morning to find out what time they were coming. It was a small, local move - probably a 2-hour job. We made several phone calls, left messages, etc. No one was answering the phone in the office - on a Saturday morning in the busiest month?? We finally got a hold of Bill - he was out doing an estimate an hour away and said he didn't know what happened but he would try to find out. You want to know what happened? NOTHING happened!! No One called us (after Larry spoke to Bill 2-3 times), we got no reply to our emails or voicemails either. Y'all totally blew us off! We had ONE day to make this move happen since we had a flight home the next day. About 1 pm, I gave up and started calling other movers. After a few calls, I got a great guy who despite having a full schedule that day, once he heard our story, he talked to his moving crew and they agreed to help us out. Of course, we had to wait until their other scheduled jobs were done which totally stressed out my disabled brother-in-law because his move did not happen until 9:30 PM Saturday night because Ray Moving and Storage totally blew us off. Well, actually we did get a message Saturday night that they would be in touch with us the next day about our move but, of course, they never did. We heard NOTHING. No excuses, no apology, nothing! Thank goodness this other mover came through and despite moving until almost midnight, we got it done and flew home the next day getting at least that accomplished despite the stress on our family.
Response from the owner
Dana, on behalf of Ray Moving & Storage, we sincerely apologize for any inconvenience this experience has caused you and your family. From a review of our records, the necessary paperwork was not completed in order to book your move, and we are very sorry that the follow up did not take place. We will be reviewing our procedures to ensure that this does not happen in the future . Again, it was not our intention for things to go this way and would welcome the chance to provide you with a much better moving experience should you ever need to relocate in the future. Thank you for your time.
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