Reliable Transportation One
Union, Flushing, NY

Reliable Transportation One Reviews

2.6 stars based on 26 reviews

Featured Comments:

• K

  Kathy Sherry

  1.0

  I would rate this company with a ZERO if it was an option! The services proved by Reliable Transportation One Inc., would include the following: 1. Everyone involved in my move would be an employee of the company. The company is bonded, licensed, and insured. 2. ALL of my furniture would be wrapped with moving blankets. 3. The employees that would pack my crystal and china are all professionals and have the expertise necessary to do the job. 4. Everything would be numbered and a complete inventory taken. As things are brought into my new home, they would call off numbers so I could check the list and make certain everything had been delivered before they left. 5. The area manager would be calling with updates throughout the procedure letting me know when they would actually be coming to the house to load and pack my things. 6. Paperwork to purchase additional replacement value insurance would be sent to me via the US mail. 7. The final estimate on May 4th included the addition of $500. This add-on amount would allow for any error in space calculation or packing materials. I was informed it could be less but assured it would not exceed an additional $500. Per the company overview above, the following is a listed outcome of those stated services: 1. Not everyone involved in this move worked for the company. Two of the four men sent to my house were migrant day workers and not professional movers OR packers. The truck driver that delivered my possessions to Columbus, Ohio, did not work for the company. He was an independent driver. The young man helping to unload my things in Columbus, Ohio was a day worker hired by the driver and not an employee of the company. 2. More than half of my furniture was not wrapped or protected in any way. This resulted in a lot of damage. 3. They did NOT provide a dish pack container, nor did they bring any packing paper to pack my china and crystal. Ronald, the worker packing my china and crystal was not a mover or packing professional. My grandmother's china was crushed due to his negligence. 4. By no means was everything numbered. The furniture and boxes that were delivered were just dumped off, on the day of delivery, in Ohio by the driver and a day worker and all before anything could be verified. Because I was not invited to view how my belongings were loaded for transportation, whether or not they had actually wrapped my furniture or how fully loaded the truck was with other transport jobs, I was never able to see how many cubic feet were actually used to verify my moving charges. 5.The area manager NEVER once called with updates telling me when they were coming out to load my things for the move. Someone from the area office did text me. When asked, he would NOT call me. I was unable to leave a message because their phone messaging system was not set up. 6. Despite numerous phone calls to the Territory Manager in California, no paperwork was ever sent for the purchase of insurance. 7. The final price for the contract is not given until everything is packed. The original estimate was $4,028. The final price given was $5,761. When I noted to the driver this was in excess of $1,700 more than the add-on price I was quoted, I was given no option to disagree as it was noted all of my belongings were already loaded for transport. Immediately after my possessions were delivered and I began an accounting of the damage and loss, I called the CA manager to request information on where my missing items might be located. He never got back to me. I also over-viewed the company’s negligence in sending papers to purchase insurance and was informed they never had my email address. The salesman did not put it into the system so they could not email the necessary documents. I commented that they did have my address and they were capable of sending the documents through the US Postal Service. On July 18th, I contacted the CA manager with partial list of my missing and damaged things. He said a claim would be filed. To date nothing has been done by the company.

• F

  Flame fire

  5.0

  My experience with Reliable Transportation one was hands down phenomenal, my sales representative Tasha was very attentive to every details of my move , the price she gave me over the phone went up because she did explained to me that if on my move day there was more then I will pay more, (price change was satisfying). I requested a full packing service and the movers did an excellent job. I recommend that you explained every fine details of your move to your sales representative, so there is an understanding of what is what. Overall the service was great and I will definitely used them in the future again and recommend to family and friends. Thank you Reliable Transportation one

• G

  Ghiath Idlbi

  1.0

  Please read this carefully to prove why you should not deal with this company AT ALL. We booked with reliable transportation one ( even though they go by the name of reliable transportation, which is the name of a different trustworthy company, we figured that out after looking at the different reviews). Anyways, we booked with them for a move from CT to CA. At first, we talked to Tommy and we gave him the exact list of what we're taking, and then he gave us an estimate of 700 ft3, and told us that it would be $2800 for our total. Then on the day of the move, the guys arrived late, and while they're loading I kept asking for an updated measurement, and they didn't know. At the end, they came to me and said that my total is gonna be around $10000, including the packing that they did, but we had already packed 99% of the stuff, they only had to wrap a couple mirrors and a painting. We argued and argued, then they say if you want us to take down the stuff it's gonna be $2600. So, we call the police, and they said that it's a civil matter and that they can't help in any way. I did not want to pay $2600 for nothing, so we call the manager and argued and threatened to call the police, then they agree on $4000, and we sign the new contract. The next day, the manager (Dave) calls saying that their guy got the measurement wrong, and that it would be $6500, and when we said that we have a contract for $4000, Dave said that he threw that contract out the window. They kept our stuff as ransom and said that they'll keep it until we pay what they want. After a lot of negotiation he went down to $5500, and we paid it the same day even though it was still double how much we were expecting. Two days later they ship out the stuff, and a week later the truck arrived missing all the valuable pieces that we had on it ( wall mirror, oil painting, and a few other accessories for the house). DO NOT TRUST THIS COMPANY!! THEY'RE JUST A BUNCH OF SCAMMERS AND CONS. ESPECIALLY DAVE!

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