Royal NJ Moving & Transportation LLC
Ackerman, Clifton, NJ

Royal NJ Moving & Transportation LLC Reviews

3.7 stars based on 19 reviews

Featured Comments:

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  Alyssa Mick

  1.0

  I hired this company to move my belongings from Massachussets to Florida. The services that I requested were for a full pack and move. I paid the deposit but started packing my own belongings early as this isn't my first rodeo. The only room I left for them to pack was the kitchen. The day of the move, they showed up late without a single box or a piece of wrapping material. I should have known that it would be downhill from there but I had an entire trip across the country hinging on my ability to vacate my apartment that day. I had a few boxes laying around that they started to use as they put all of my dishes into one box WITH NO WRAPPING! They did go to Home Depot to get a pack of boxes which took two hours but that wasn't enough so they also ended up digging boxes out of my garbage which I guess was fine since they just threw everything together and things spilled all over anyways. They also left two cupboards worth of dishes behind so I now have no lids to any of my glass storage containers which is fun. Several random things are missing like shelves from my 400lb entertainment center, screws from my desk (they "reassembled" it in my new place so I didn't notice for a couple of weeks) and the bracket that holds my adjustable mattress in place. They leg broke a leg off of my wooden end table (the guy put a screw in it as a "fix" upon arrival). I have been trying to reach the company since and can't get a call back although their "office manager", Roselyn, can't seem to stop pocket dialing me with her boyfriend in the background cussing up a storm (who is one of their drivers). My daughter also hired this company to move from Mass to Wisconsin. We shared a home in Mass so it seemed appropriate to use the same company. It has been over six weeks and, not only has she not received her items, she cannot get anyone to even call her back. I used Angie's list to find this company. Whatever you do, RUN!!!!!!!!!! I have moved around a lot over the years for my job. My last move included a household full of broken furniture (like every single piece of furniture I owned was damaged). This experience is coming in with a close second given how ghetto and unprofessional this company has been. RUN!!!! fast and far!

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  shown lee

  5.0

  Moving is stressful and royal nj moving made it very easy. I can’t say enough about how great the company is. My moving date was moved up and they were flexible with quick responses.The moving team was a pleasure to work with. they were efficient, professional, and made sure that everything was done well. They wrapped everything well and careful. Their price quick was one of the lowest with no heading fees. The whole process of working with this company from start to finish was seamless and organized. Thanks again

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  Marilyn Marino-George

  1.0

  I am still recovering from this horrible experience! Don’t do it!! Dam Pierce couldn’t be nicer on the phone. He convinced me that he could quote me a lower price because they shipped several loads In the same large trailer. Made sense to me, and I was assured that everything would be carefully packed and labeled and that he would be present at delivery to ensure that all was well. Nothing could be further from the truth. First, the truck arrived 2 days early in the middle of a snowstorm. When they came back and packed up my furniture I was told that the price I was given was not correct and that it actually doubled. I called Sam and he said he would check into it but never did anything about it. Next, although I was told that the driver would be in contact with me to arrange a delivery date, I heard nothing for days. When my furniture was delivered there was no checking of the boxes being delivered. The driver, Johnny Thompson and his helper just carried the stuff in, piled up the boxes and placed the furniture. Although he said he would attach the headboard to the bed frame, he did not. While unwrapping a marble tabletop, apparently noticed that the corner was broken off and placed it so that I wouldn’t notice. One of the glass shelves to my curio cabinet was broken by the helper placing it haphazardly. I discovered that my TV was damaged when the cable company came to set it up.I am missing several items including an antique side chair. Someone has at least one or two boxes that belong to me. To add insult to injury, the driver asked for a gratuity when he was leaving! I let Royal NJ know and I was told they would put in a claim for me. I have heard nothing from them and don’t expect to hear from them again. Do yourself a favor and go with a local moving company. I wound up paying what I would have paid a local mover who would have loaded just my belongings on their truck and delivered them to my new home. This was a long distance move and I know now that I made a big mistake trying to save money. I didn’t save anything and I lost quite a bit. Don’t believe anything a broker tells you. They’re just put to get your business. Hard lesson learned. I just want to save anyone else from having the same experience.

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