Safe and Sound Storage
1900, Ogden, UT

Safe and Sound Storage Reviews

4.4 stars based on 130 reviews

Featured Comments:

• K

  Kenna Brown

  5.0

  I needed a unit for only a short time. They were very friendly both on the phone and in person. They were attentive to my needs and were reasonably priced. I would recommend them to anyone!

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  Response from the owner

  Hi Kenna, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Safe and Sound Storage. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

• B

  Brayden Lloyd

  1.0

  DO NOT PICK THIS PLACE TO STORE YOUR THINGS!!! If I could give this place negative stars I would! It's the most inconvenient storage facility in Utah, the gate was broke when we got there, once we got in they forgot to take the old lock off to the storage unit we were assigned. No one in the office, couldn't get ahold of anyone after calling what seemed like a thousand times. This place is trash!

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  Response from the owner

  Hi Brayden, we are committed to providing the highest level of customer satisfaction possible and regret to see this was not the case for you. We were unable to match your name back to our tenant list but would like to still address your review. It sounds like you were trying to move in after-hours. We do have two gates available for tenants to use. Our North gate does occasionally stop functioning, and when this occurs the South gate is available for use. We make every effort to let our tenants know of this and apologize for any inconvenience this may have caused you during your move in. We also keep all our units locked until a tenant moves in for security reasons. Removing the lock is generally performed with the tenant during office hours unless special arrangements were needed. If you have any outstanding issues that you would like resolved, please reach out to us at [email protected]. Thanks!

• B

  Bart Mccoard

  1.0

  Was great until they almost doubled my rates. Feel like bait and switch. Was considering putting a storage container on my property, but because they had good rates I decided to go with them. After 6 months my bill went from $157 to $241 per month. Just sucks because its a lot of work to move stuff.

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  Response from the owner

  Hi Bart, we appreciate your business and feedback. Please know that we are not trying to mislead tenants. Occupied rate increases are standard in the storage industry. Some storage operators adjust rental rates monthly once you move in - This is not something we practice here at Safe & Sound. We ensure your Standard rate will not change for six months upon move in. After this, all tenants are subject to an annual rate increase. Rent increases help balance our occupied rental rates to the current market rates, allowing for property improvements. In fact, due to covid, we had not performed a rate increase since 2019. Please let us know if there is anything we can do to assist you further with your storage needs. Thank you for choosing us!

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