Safe Moving
Melvin, Carmichael, CA

Safe Moving Reviews

2.8 stars based on 18 reviews

Featured Comments:

• K

  Krissann Samaniego-Schober

  1.0

  So it’s Saturday night and I’m sitting on the hastily purchased air mattress my fiancé bought this afternoon. Why, you ask? Because Safe Moving Company, the movers who agreed to move us into our new home today never showed up. In May, my fiancé found Safe Moving Company on a certain app and after reading their reviews and talking to Brandon (the owner) a few times, we decided that Safe Moving would handle our move. On July 18, my fiancé contacted Brandon to confirm that the move was still on for the following weekend and discuss sanitation issues (this being the COVID era). Brandon confirmed that the move was still on, but informed us that his staff would not be wearing any masks (which in hindsight should’ve been a red flag). We thought it a little weird, but we figured it would probably be a little difficult to move furniture in and out of a truck with a mask on, so we decided we’d minimize OUR risk by wearing our masks and having them wash/sanitize their hands/sanitizing their shoes when they arrived. But they never arrived. At approximately 11am, after we’d made several attempts to call the company to check their location and receiving no response to our phone calls, text messages or voicemails we began looking for alternatives. It’s now been nearly 12 hours since they should’ve shown up at our home and we have yet to receive ANY sort of acknowledgment or response despite repeated phone calls and texts. I understand things happen (accidents, oversight, emergencies, etc.), but what I find the apex of unprofessionalism is the fact that we received ZERO response. Nothing. None. Instead, we were left scrambling at the last minute to try and find another moving company or rent a moving truck (both of which are in high demand and short supply right now). After calling the nearest 6 cities with no luck, we were finally able to find and reserve a moving truck for tomorrow and I was able to scrounge up (i.e. guilt) some family members into agreeing to help us move. Words cannot adequately express the rage I feel. Particularly as we have been in contact with this company since May and my fiancé had texted Brandon last night to confirm payment information. Communication is KEY in the service industry and we received none. This delay has cost us both time and money and as others on here have stated, I too, can now attest that you should NOT hire Safe Moving for your needs nor will I be recommending them to anyone in the future. Instead, I’m sitting here on this sad air mattress we picked up at Target because our bed is broken down (but ready to be moved!) and lying next to our mattress in the garage waiting for the movers who never came.

• m

  mike bailey

  5.0

  Brandon and Patrick just delivered my 2007 Dodge Charger, my baby, and I couldn't be happier! My car was very well taken care of. They worked with me and arrived on time as promised, true professionals in my opinion. If you value your cargo then this is the place to call!

• L

  Laura Fast

  1.0

  We have used this company multiple times but the most recent move we were highly uninpressed. The men who came to move us were highly unmotivated, slow, and unfriendly. They proceeded to use little caution on taking care with not only our belongings but also the flooring of the rental we were leaving. Even though my husband asked them to not drag furniture across the wood floor, they did and proceeded to scratch up the wood floor. There were many pieces of furniture we asked them to wrap with protective blankets which they did not. One of the men said he would when he got it closer to the truck, but never did. They scratched a variety of our furniture pieces and lost a variety of pegs that held shelves in place. One of the men saw me as he dropped said pegs and kept on going as though it didn’t happen. The two men reeked of pot and it seemed as though they were still high since they moved at a snails pace. My husband was running down the stairs with boxes faster than them. They did not seem to care or notice. The worst part of the entire experience was that, when we contacted the owner Brandon Wilkinson, he played dumb as if he didn’t know who we were, why we would call, or even acknowledge that his employees damaged our items. He would not call back, despite calling multiple times. He blocked my husbands phone number. When we were able to get him on the phone he would just say what do you want or play dumb and then just hang up. He clearly had poor business management, unethical practices, and I would never recommend this business to anyone. I would steer clear of Safe Moving. Brandon Wilkinson is someone I would never trust to do business with and I would run as fast as possible if you are even in consideration of working with him.

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