Saia LTL Freight
Ardenwood, Baton Rouge, LA

Saia LTL Freight Reviews

3.6 stars based on 22 reviews

Featured Comments:

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  John Parrino

  1.0

  Held my shipment got a month and then trues to say they attempted delivery 4 times which was a absolute lie. We have cameras. They were not there when they claimed to be. Then I get a call on day saying I have 24 hours to pick it up or they are going to send back to the shipper. Absolutely zero help from the "terminal manager" even when I said I have proof that you did not attempt delivery when yall claimed to.

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  Response from the owner

  Thank you for your feedback, John. We are truly sorry for this frustrating experience and would like to sincerely apologize. We hope your issue has been resolved, but if you still need help, will you please email us at [email protected], with your Pro # and the details of your issue? We're happy to answer your questions and help any way we can. Thank you!

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  Melissa Alexander

  1.0

  I purchased a very large refrigerator from an appliance store about an hour and a half from my house. My husband and I did not want to take the chance that we damage it since it weighed well over 500 pounds. So we decided to hire a company to deliver it to us. We were originally supposed to get the shipment within a few days of the purchase. Many different issues came up and we didn't get it until at least 2 weeks later .... but that is not the near the worst thing about this company. After they made excuse after excuse about not getting it to us sooner, we finally received it damaged in many places. It appears that the Saia dropped the refrigerator somewhere between the appliance company and my house and was badly dinted with parts missing and the water pan completely damaged. We filed a complaint and they refuse to take responsibility. After many weeks went by and lots of frustration, I finally found what I needed to make some of the repairs since it was extremely expensive to do all of the repairs at MY expense. I've had many people come over to my house and saw what happened while remodeling and they all commented that it is shameful for this company not to have taken responsibility for the damage they did to a brand new refrigerator. Don't use them!

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  Response from the owner

  Hello Melissa, Thank you very much for sharing your feedback and letting us know about your refrigerator delivery. We sincerely apologize for your disappointing experience and that we weren’t able to see and respond to your review while Google reviews were down. If you would like to share additional details or discuss further, please email us at [email protected] and include your Pro Number so that we can investigate further. Thank you!

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  Michael Johnson

  2.0

  Had an order that was shipped to me that was supposed to be two boxes, only one box and driver took off after handing paper to my brother, didnt ask for signature to verify package. When contacting customer service they acted as though they do not care, said they emailed the facility to look for the box(not call the facility or driver to check real quick) and told me that it would take a few business days. The paper even tells them to double check that all packages are there and to get signature, they did neither. Now it will take no less than 3 days to possibly hear something and then I have to find time to get the second box eventually delivered otherwise I am stuck with part of a product that is unusable without the other part. It is a Friday so they may just be in a hurry to get off early(assuming). May edit if they respond quickly that they have my freight. Update: they did finally find the rest of my order and did petmit me to come pick it up, so I did upgrade from 1 star to 2, but the auto email response after told to email seemed condescending telling me know to email them and talk to customer service. The apology also came across as just say it not mean it.

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  Response from the owner

  Thank you for your feedback, Michael. We are happy to hear the issue has been resolved and you received your second box. However, we would like to sincerely apologize that your packages were not delivered together and for the inconvenience you experienced. We want our customers to experience our very best and we are very sorry that we fell short this time.

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