SecurCare Self Storage
42, Prospect, KY

SecurCare Self Storage Reviews

3.7 stars based on 15 reviews

Featured Comments:

• D

  D V

  1.0

  I strongly suggest you go elsewhere for better service. I have rented two units. During the first rental, I was told that their insurance was required. I was not informed that homeowner's insurance may provide coverage (it did). On the second rental, I was made aware of the insurance waiver if my homeowner's covered the contents. I talked to the regional manager, Zachary, and he promised to refund my insurance fees. I will be filing a complaint with all the applicable agencies and leaving this rental facility.

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  Response from the owner

  Hello David, we are sorry to hear about your frustrations, we are reaching out to our management team to get to the bottom of this situation. We appreciate you letting us know about your concerns. If there is anything further, please feel free to reach out to us. Sincerely, The SecurCare Team

• k

  kellen rollins

  3.0

  The online sign up process was interesting. They lost my first reservation although I had a confirmation email with all of the info. There are discrepancies in information between their national website and our local office (hours, policies, etc). Once we started over from scratch over the phone, things went smoothly from that point forward. The unit and entry process itself was great once I was set up correctly.

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  Response from the owner

  Hello Kellen, we are always working to improve our customer experience, and are sorry to see that we fell short. If you could reach out to us directly, we would love to try to make your situation better. Sincerely, SecurCare Self Storage

• B

  Brian Diffenderfer

  1.0

  Absolute worst customer service experience. 6 requests over 3 months to fix the A/C in my unit and to change a light bulb so I could see into my unit. Never got fixed. Kept being told "It'll be fixed next week". Only received a pro-rated charge for one month. Security gate was always broken and left wide open. I was advised to call the regional manager,. After one polite but stern phone call, he stopped taking my calls and returning my voicemails. After 3 months of BS, walked in to find my unit leaking and water on the floor. Packed up my stuff and moved to a different storage facility run by a different company. Happy I made the move. Horrible experience at SecureCare. RENTER BEWARE!

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  Response from the owner

  Brian, We strive for 100% satisfaction, and we regret to find out that this was not the case. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. When you have an opportunity, please reach out to us at (502) 228-2625 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Kellyn

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