Serenity Movers
Carpenter, Bronx, NY

Serenity Movers Reviews

4.6 stars based on 70 reviews

Featured Comments:

• S

  Shaneile Fearon

  5.0

  Serenity Movers really made my move a seamless experience. Maxwell, the booking agent, was professional and responsive to all my questions and concerns. On the day of the move, the movers arrived within the expected window, and promptly packaged and delivered my items with care. The movers themselves were also very polite and responsive to my questions. None of my belongings were damaged in transit and I had a generally positive experience throughout. I highly recommend and would rebook Serenity Movers.

• D

  Dustin Carter

  5.0

  We were referred to Serenity by our realtor. He assured us they were always professional and careful. We hired them for a local move within NYC. We purchased our first home in a co-op and even before the move started they were great. Maxwell was always quick to respond and very understanding when we had to move our date around a few times. The movers arrived right on time and immediately got to work. They finished ahead of schedule and everything arrived in the same condition it left in. Definitely will use again if I need movers in the future.

• c

  candice henry

  1.0

  Me and my fiancé booked with serenity movers almost a month in advance. However the moving truck was a hour & a half late to my location and did not alert us. Then when we got to our home they couldn’t move my couch downstairs. I understand we have narrow stairs however I feel as if they were rushing to their next job and didn’t try enough. But that’s not even why I’m upset, when they were done we paid and tipped them I must add. Later that evening my fiancé noticed a big gash in our headboard (see pictures attached). This was a 2 month old bed with nothing wrong with it until them. Then at 3am we ended up on the floor because they didn’t not screw in the bed correctly. So all the wood gave in under the bed and it broke my bed. I called and wrote emails to their insurance asking for them to replace my bed. However their solution was 400$ when a new bed is going to cost me 1,142. I am very unsatisfied with them and I will NEVER use them or recommend them to anyone. I would recommend you not use them either.

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