Smart Move Utah
1300, West Valley City, UT

Smart Move Utah Reviews

4.4 stars based on 37 reviews

Featured Comments:

• K

  K Howard

  5.0

  The workers were very polite, professional and hard workers. They were also a lot of fun to talk to. We were given a very good deal on moving to our new apartment. We will use the company again.

• M

  McKenna Gordon

  2.0

  Didn't finish our move, didn't replace broken furniture, didn't repair holes they left in our drywall. The movers themselves were great to work with, but they showed up with fewer guys and a smaller truck than they said they had planned for. This resulted in only half our move being done on day one, which put us in a huge bind with getting out of our old house in time for our contract. Then they didn't finish the move the next day. We had to rent a truck and finish it ourselves, which is the whole reason to hire movers in the first place. They were not apologetic and blamed us. They also put holes and gashes in our wall and damaged several pieces of furniture which they promised to repair or replace. We got them to reimburse us for one small $20 plastic part, but all the other furniture and holes in our wall were never taken care of. At first they were very responsive, but then they stopped responding so we just gave up. We are repairing the walls ourselves and cutting our losses with an expensive dresser which is completely unusable, and several other pieces that got scratched. I have seen other negative comments get replied to by the owner saying that they weren't a real client, and that the reviewer must have their moving companies mixed up. That may be true in some cases, but to pre-empt that, this is Smart Move, owned by Matthew Irvine and Rich Salisbury.

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  Response from the owner

  McKenna, We’re sorry you had a less than optimal experience with our company. We always strive to make our customers happy and would like to get in touch with you to resolve any issues. One of our representatives will reach out to you shortly.

• K

  Keilyn Arrington

  5.0

  Smart Move is not only a SUPER professional moving company in their attitudes, communication, work ethic, fair pricing, and stamina, but we also were so appreciative of their willingness to help us out of a bind! Long story short, we unfortunately were victims of a scam by a different moving company called Mastermind Movers, who left us high and dry on our scheduled moving day (minus our first half deposit!). Needless to say, it was a bit of a traumatic experience! Not to mention we HAD to leave the following day to make it to Texas (where we were moving) in time for my husband’s job orientation! So...SUPER stressful!!! We were lucky enough to find Smart Move SLC through a friend, and we were NOT disappointed! Matt was so kind and helpful, and empathetic of our situation, and he managed to help us out by getting his guys out there ASAP the very next day to get all our things moved into storage quickly and professionally, so we had time to plan out how to move our items all the way to Texas! Matt was EXCELLENT at communicating and that was such a relief to know that everything was being taken care of! We can’t say enough how grateful we are for their professionalism! Matt also brought out an extra guy to help out and get the move done quicker, which was such a blessing! Everything was done quickly, professionally, and with sooo much care! They wrapped everything and did soo much to make sure our items were safe and cared for! My parents and brother were there to help and direct them as to what was leaving and they were all sooo impressed as they saw them pack everything up and with how they cared for our belongings! They even took the time to help to move items from a different storage unit we had to consolidate it with our items in our home so they could all be put into One storage unit to save us some money! Oh, and did I mention, all the guys there came directly from a different moving job that morning, so they were THIS professional and fast after already having a long day? All because we were in a bind and they were willing to squeeze in an extra job to help! We can’t say enough how much of a healing balm it was to have such a great experience with Smart Move SLC after such a horrible one with a different moving company! Jason, Fran, Jonny, Brian, and AJ were the guys who were there to move us and also Matt the owner of the company, and we cannot say enough how impressed and appreciative we are of their work! The pricing was MORE than fair, and for the service and work we received, we only wish we had hired them first and saved ourselves the trauma and financial loss of hiring the scam company that seemed like a “good deal” at the time! THIS COMPANY is a good deal!!! And the REAL DEAL!! Lesson learned for us! But save yourselves the heartache and just go with Smart Move SLC for your move, and YOU WON’T BE DISAPPOINTED!!!!

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  Response from the owner

  Keilyn, thank you for such a fantastic review. It is not often someone takes the amount of time that you did to write up such a great review. Our team enjoyed working with your parents and brother, and we are glad you made it to Texas! I am sorry that someone in our industry did you so wrong. However, I am very proud that we were able to help you and your family in a time of need. Maybe we will be able to finish moving you to Texas over the next couple weeks. Until then, I hope you and your family enjoy the new surroundings.

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