Smartbox Moving and Storage
Division, Elizabeth, NJ

Smartbox Moving and Storage Reviews

3 stars based on 10 reviews

Featured Comments:

• S

  Samm Ouk

  2.0

  Did the job, stored some of my items in the garage while I did some renovations. However…….. One of the 3 boxes delivered was infested with Black mold. A true sign of water leaking in. I didn’t bother trying to get a new one or replacing it. I just made sure that it would be the box I used for items that can handle a little moisture. Unfortunately it still got the best of one of my shelves. Photos attached. I really wasn’t going to write this review, but when I got a call from a female sales rep from Elizabeth, NJ about the Box pickup, I was trying to explain to her it was delivered 2 days later then my contract, so I should get an extra 2 day grace period…..she really didn’t care, nor did she even try to empathize with me. So I said to myself ok no problem, let me just spread awareness to future customers…..

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  Response from the owner

  Hi, thank you for taking the time to write us this review. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (201) 877-1091 at your earliest convenience.

• E

  Elisa Coates

  2.0

  What a horrendous experience we continue to have. Like other reviewers, the loading of the box a year ago was smooth. Now we are trying to ship across the country and TERRIBLE. We wait on the line for an agent, who then tells us they can't do long distance moves and we have to speak to a different agent. Then the call gets dropped or someone says we have to speak to the first representative we ever dealt with, but she's always busy. She doesn't answer our emails or call us back and no one else wants to help us or says they don't know when our stuff is arriving. DO NOT TRUST THESE PEOPLE WITH YOUR LONG DISTANCE MOVE!!

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  Response from the owner

  Hi, thank you for taking the time to write us this review Elisa Coates. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (201) 877-1091 at your earliest convenience. Take care!

• A

  Ayla Cobb

  2.0

  I had a great experience when I first set up to have my belongings stored but now (1 year later) I’m trying to retrieve my belongings and I cannot reach anyone. I’ve been trying for over a week - multiple numbers, online contact form, emails, live chat - nothing. This is so incredibly frustrating.

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  Response from the owner

  Thank you for taking the time to write us this review Ayla. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (201) 877-1091 at your earliest convenience.

More reviews (5)