Smartbox Moving and Storage
Peakview, Englewood, CO

Smartbox Moving and Storage Reviews

2.1 stars based on 29 reviews

Featured Comments:

• J

  Jenny Thomas

  1.0

  This company has been awful from the start. I found them online and hired them for my July 2021 move. As the date got closer to my moving date, I tried calling, emailing and using their online chat feature (which conveniently is always down) and I could never get ahold of anyone, because I needed to find out what time they would be delivering the box. When I could never reach anyone, I decided to go with another, more reliable company and cancelled my services with Smartbox. After many calls and call backs, I was finally able to cancel the service and I received a refund about a week later. Fast forward to August 2021, and the company randomly debits my account the same amount they did back in July when I was originally going to use their services. I have called NUMEROUS times since I found this error in my account and each person I speak with just passes the blame, but no one is actually willing to do anything to correct this and refund my money. I have asked to speak with a manager multiple times and am promised one will call me back and I have yet to receive a call from one. I have emails out to Neil and Laura regarding this matter and neither of them have returned my emails. I did get one email from Miranda, and she was incredibly rude and condescending and failed to address my concerns and questions in my emails after that first response. This has been incredibly frustrating and I have had to dispute this with my bank due to the company's negligence or willingness to communicate with me. I also had to cancel my debit card and have a new one reissued to ensure this company that loves to pass the buck cannot pull from my account again next month for a service I never even received in the first place. I strongly encourage others to look elsewhere when looking for a pod. If you are in Denver, I highly suggest "Units." They are reliable, professional, answer their phones, reply to emails in a promptly manner and show up the time they tell you they will.

• j

  john sunderland

  1.0

  We trusted Smartbox with our belongings for nearly 3 years before asking that our boxes be delivered to our home. We were absolutely shocked when they arrived. The boxes had no waterproof coverings and our padlocks had been removed and replaced with 6 inch bolts. There were dozens of 2 inch sharp staples protruding from the exterior walls where wall braces had fallen off or otherwise removed. Both doors were so damaged and out of alignment they could not be latched. Most our our belongings were scattered about the interior and many were seriously water damaged. I called the Smart Box customer service number and was told that the local manager (Jennifer) would call me to discuss our situation. She did not call after several days. I again called customer service and was assured they would email and call Jennifer and have her call immediately. Nearly two weeks went by and no call. I called customer service again and was told to send a detailed email to the regional manager - a man named John. I sent the email along with photographs (which I have attached to this review) and have yet to hear from either "Jennifer" or "John". This has been one of the worst experiences ever and I would discourage anyone from using Smartbox. They have complete disregard for your possessions and they are absolutely unresponsive to their customers. After multiple calls and detailed emails, they leave us no choice but to take some sort of legal action. Trust me. Look at the attached photos and avoid Smartbox like the plague.

• M

  Margaret Krob

  1.0

  I have been trying for a week to get some in touch with Smart Box to schedule delivery of my 5 boxes from storage. This is very upsetting that they have EVERYTHING I own and no one responds to emails, no one answers the phone OR returns phone calls. Even the Live Chat feature doesn't work. How can I get my stuff scheduled for delivery? If you own this company, you have my account info based on my name. Please call me!

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