Smartbox Moving and Storage
Andover, Tukwila, WA

Smartbox Moving and Storage Reviews

3.8 stars based on 36 reviews

Featured Comments:

• J

  Jeremy Tecktiel

  1.0

  WHATEVER YOU DO, DO NOT USE THIS SERVICE. Box was not delivered to end location on time and they were extremely rude about it. "If I could deliver your box today I would but I do not control the trucking companys decision on what trailers at there facility get unloaded and when. I can't deliver to you what I don't have." That is the exact email I received. Customer service is terrible and I have not been able to get any more information from the company. DO NOT USE THIS COMPANY. UPDATE: They sent a response to the review to call them, I have been waiting ON HOLD for OVER 12 HOURS. If only they respond to the phone and actual customers like they respond to bad reviews maybe this company would actually be worth using. Whatever you do, don't use this company. Box has still not been delivered and they have no information 3 days past delivery date. ANOTHER UPDATE: It has now been 5 days, I do not have an answer as to when my items will get here. I can't get a reply from anyone. I submitted a claim with the BBB and got this: "BBB regrets to inform you that the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business. Please be aware that BBB can only attempt to conciliate a dispute when both parties actively participate. As the business could not be reached or is no longer in operation, the complaint was closed accordingly." DO NOT USE THIS COMPANY. FINAL UPDATE: I have been informed my stuff will be here today, 6 days after the initial delivery. I still have not heard a single word from the customer service rep. I have asked several times over multiple days about when the box will be picked up, no answer. Now they tell me it will be tomorrow. I now have to arrange same-day unloading help in order to have the box emptied for pick-up tomorrow, which is extremely expensive. DO NOT USE THIS COMPANY WHATEVER YOU DO.

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  Response from the owner

  Thank you for taking the time to write us this review Jeremy. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (253) 590-4960 at your earliest convenience.

• S

  Savannah Gray

  1.0

  Extremely hard to get ahold of someone, going through the system the hold times are forever and if you opt to be called back when you’re next, they never call you back. Scheduled and booked a move, and requested to have movers help load and unload the delivery. It didn’t get added on to the original transaction, and when I asked about it multiple times after within the next couple days I was told someone was looking into it for me. By the time someone got back to me, they were unable to have movers come on the day I originally requested them to come, and told me it was because it wasn’t booked when I scheduled the trailer move after I had asked for it one the phone and had added the movers on to the quote myself online before I called to book the move. They told me I would not be charged until the truck was delivered to my current address, but they made 2 charges a week before the trucks were supposed to be delivered to my current address. They then tried telling me there were going to be issues with delivering the trailer to both locations. I told them multiple times there shouldn’t be any issues for my current address. They told my my new address was “too fancy” of a location and they were worried about the trailer being towed so they told me they were going to cancel my move 2 days before the trailer was supposed to arrive at my current address. They told me they would look into things and give me a call back in an hour. I never received a call back, and when I tried to call, I of course went through the system and was on hold for a very long time, requested them to call me back after I couldn’t stay on hold longer. I never received a call back. I emailed the person I had been dealing with the entire time and asked if they came up with a solution. They would not give me any solutions, or compromises for a later date or a terminal drop off at the new location. She emailed me back stating: “No we were not the local office in your area is not able to get boxes to the terminal. Unfortunately we are going to have to refund you your money.” I requested she call me immediately, and never got a call. Went through the holding system again and still have not received a call back. I am extremely frustrated, had to scramble to get new moving plans which of course is astronomically more expensive now that it is completely last minute, and need to figure out how they will give me a complete refund since they charged my cards prematurely. Absolutely ridiculous. Horrible experience.

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  Response from the owner

  Hello, thank you for taking the time to write us this review. We do our best to ensure we're providing our customers with the best service possible, and these reviews help us ensure we're fulfilling this goal. We are disappointed to learn of your recent experience with us, however, and would like to help make things right. Please reach out to us at (253) 590-4960 at your earliest convenience. Take care.

• A

  Amber Gilliland

  1.0

  EDIT: After almost a week, still no answer. Tried emailing the email address listed on my "contract" and it came back as undeliverable stating the address doesn't exist. On hold again for another hour today with no answer and still no explanation for the extra charges on my card. Even tried faxing them and no response. All the numbers for my local branch take you back into the same que. Had to report them for fraud to my bank and change my card. Now having to search last minute for another moving company. AVOID THIS AT ALL COSTS! They will take your money and not provide services. I finally found a different email address for making payments and emailed them to cancel the order. Got a response right away from the rudest customer service person I have ever dealt with stating that they would cancel but that I'm making it up it that they charged my card a second time for a different amount, even though it's right on my bank log and the money came out. I was then told it was my fault for being double charged because I chose the auto pay option? They claim it's just busy and that's why they don't answer the phone, yet I've called ten other moving places and get answers immediately, so I don't understand how you can sit on hold all day with this company and never get through. Pretty sure I got scammed. Booked a moving pod and got a random extra charge on my card. Have called twice and been on hold for over an hour and nobody answers. It asks if you want the system to call you back when someone is available and I've never gotten a call back. Sent an email days ago and can't get an answer that way either. No information in my contract about a time frame of when they drop off and pick up

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