Smooth Move People
Woodward, Portland, OR

Smooth Move People Reviews

3.9 stars based on 73 reviews

Featured Comments:

• G

  Gerald Murphy

  5.0

  An excellent moving company. I liked that they sent a price range upfront then gave me a specific price after sending a video of what needed to be moved. They replied fast to all communications. They wrapped up all items carefully, pick up and drop off were well done. The movers were all very friendly.

• L

  Lisa Kolbe

  1.0

  If I could give zero stars, I would. Highlights of the disaster including the guys blocking our street, backing into our fence, cracked a door frame inside, and didn't finish the move despite working for almost 10 hours. We had to hire another company to finish the job the next day. Softer issues included one of the guys never introducing himself, refusing to help the other with heavy furniture (resulting in a broken door frame), bad personal hygiene upon arrival, and a general terrible attitude from start to finish. DO NOT HIRE. I did give them an opportunity to make it right... and they didn't. The person who answers their phones told me TWICE that the owner would 'make it right' when he got back from his trip, and he never even called back after both of my follow-up phone calls over two months. Worst moving experience ever.

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  Response from the owner

  When the move was set up, Lisa underestimated the amount of work to be done , Jobs always take longer when they are not prepared or have difficult turns or hard to move items. The job was set up based on talking to Lisa at about 6hr. The driver she mentioned with the personal hygiene problem was feeling a little sick that morning and said he knew I did not have anybody else to replace him so he went ahead and did the move. He kept his feeling sick to himself. He did say that Lisa told him at the end of the unload, she did not want them go back and get the rest of what was left.He is still one of our drivers here and fixed his hygiene problem and just the other day had to customers call in and tell us what a great mover he was and a nice person. I have learned over 33yrs and as a mover for 3yrs that jobs that are well prepared usually go smoothly and the customers give compliment. The jobs that have a lot of stairs or turns or difficult items to move or not packed real well complain why the job took so long. Both movers still work here and do a nice job .Everyone has a bad day now and then. The driver said Lisa said do not worry about bumping the fence because it did not break and only scratched it. If you are reading this Lisa please email us your address and we will send you out a claim form for the door frame. Sorry about any misunderstanding

• R

  Robert Villela

  5.0

  Smooth Move People got the job done promptly and was in and out and set up my furniture in my room; I didn't have to do a single thing. I recommend them to anyone and will use them in the future. 👍

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