Strong Arm In A Truck Inc
McCollum, Newnan, GA

Strong Arm In A Truck Inc Reviews

2.9 stars based on 50 reviews

Featured Comments:

• M

  Marchella Rucker

  1.0

  I used this company before and even though I wasn't completely overjoyed, I wasn't extremely disappointed either so I decided to give them another shot.  Worst decision I could have done. When we scheduled our appt with Chloe we were told that we were locked in for Sat between 9-10am. We asked if we needed to call back for confirmation and she stated, "no, but if you decide to cancel, you must call us no later than 2 days prior or we will charge your card on file. " The day of, I called around 9am to get an ETA because we were going back and forth to the other house and we wanted to be in place when they arrived. I was informed by the owner that they canceled the scheduled appointment because they weren't able to reach us by phone to confirm. I explained to her what was told to us and all she said was Chloe was new and she made a mistake. I asked her to repeat back the phone number and realized that she also had the number listed incorrectly. They had my email address but made no attempts to contact me via email to confirm the appt. The owner then stated that she could get me in at 6pm. At this point we didn't have a choice because it was the Saturday before Easter and everyone was booked up. 6pm turned into 8pm which turned into 10pm and ended up being 10:30am the next day. This by far was the single most horrendous move EVER. When the guys finally showed up, they only had 2 men and we requested 4.  This dramatically increased the time that it took to move and the guys were worn out. Saturday evening when they kept pushing back the time of arrival, we decided to rent a truck to move all the boxes and help cut down on time but that didn't matter considering we only got half the manpower promised, which doubled the amount of time it took to complete the move. The movers were exhausted and it showed because they had to take several breaks. This caused my other contractors to have to maneuver around them. At the end, when it was time to pay, the owner showed very little remorse or consideration for all the trouble we had been through. We were given a 5% return customer discount, which felt like a slap in the face because she could have compensated for the delays and lack of personnel. I lost money having to reschedule my carpet and house cleaning services and renting U-hauls twice to make up where their services were lacking. This type of unprofessional behavior and lack of communication and compassion is unacceptable. I hope everyone who reads this takes this as a warning and decides to choose another company that takes pride in their service and reputation as well as takes responsibility when they have wronged their customer.

• R

  Rebecca Long

  1.0

  I had a reservation for weeks and confirmed via email and over the phone on Thursday prior to my upcoming move on Tuesday. The move was scheduled for 9 am. The movers had not arrived by 10 so I began to call. At 11, the voicemail was full so I went to the location and the lady said they shut down the week before. However, she knew my name and time of my appointment. She and another guy were in company clothes and trucks were cranked outside. No excuse for this unprofessionalism.

• D

  Dominique Hayes

  1.0

  Horrible horrible horrible .... honestly I would run in the opposite direction. The actual mover were great once they arrived but the company as a whole is trash. So I used them 2 times may 9 ( which they never ever showed and said it was their tire and then water pump or something on the truck) but since they didn’t show I had to move on Mother’s Day. The movers came and busted out everything rather quickly. Today we moved stuff out of storage and we were suppose to be from 2-3, then 3-4, then 5pm and then they show up at 7 pm. The company doesn’t answer the phone but needless to say I would never ever use this low budget moving company ... I rather pay more out of pocket. I wish I could give no stars

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