STS Movers
Reynolds, Irvine, CA

STS Movers Reviews

3.7 stars based on 6 reviews

Featured Comments:

• A

  Alan Kritzer

  5.0

  STS Movers moved us from Los Angeles to Washington including over a hundred very fragile glass and porcelain collectibles and a harp that required a special crate. When Don came to our home to give us an estimate, he was the fifth moving company we had interviewed. Needless to say, the first four didn't inspire much confidence. Talking to Don was a completely different experience than any of the other companies. Don is down-to-earth, friendly and honest. He told us what he could do, and what he couldn't. He assured us that his professional crew would make everything happen the way we wanted it to happen. And his bid was less expensive than most of the other companies we spoke to. When our shipment arrived in Washington from California, not a single piece of fragile glass was broken. And the harp arrived in perfect shape. All our furniture arrived at our new house exactly as it left our old home. All the men in the crew were respectful, clean and professional. Truth is, nobody likes moving because it's such a stressful experience. If you'd like to lower your moving stress, give Don a call at STS movers. They're the best.

• A

  Andreas Johansson

  1.0

  We used STS Movers for our move cross country, from Coto De Caza, CA to Palm Beach, FL and we used STS movers to handle the entire move - our whole house, plus our car. On the plus side, they are cheap. On the negative side, there is no accountability or customer service if you have any issues. I'm not even to go into detail about the local mover STS hired here in Florida to help them offload the furniture and car at our house, he was making everyone feel incredibly uncomfortable around him, to the point where my wife could not leave anything unattended for the duration of them being at the house. We did notify them and they are supposedly not working with that firm any longer, and things like that can happen when you hire an outside company, I get that. However, what is troubling is they broke several pieces of furniture that we backed up with photo evidence, and what is worse is they made a HUGE dent in our new Mercedes, as well as punctured one of the tires, things that cost us $3,000 to fix at the local dealership. (It's a lease so I had no choice but to go there..... ) and while STS were initially responsive and apologetic, that all stopped as soon as they realized the cost. Promises of "we will get back to you next week" etc eventually stopped and we did not get any contact until we finally had no choice but to consult our lawyer. At that point, Don made an "offer" of $1500 - HALF of what we had to spend on the car, and not including any furniture. Reluctantly, we accepted the offer but low and behold, we have had no communication since and no funds. The lack of communication, the inability to refund for legitimate and expensive damages means we could not recommend STS Movers to anybody and we have no choice but to seek damages for the full amount through small claims court, STS do ask for part payments to be made in cash (why would that be?) but luckily we have managed to document all funds spent. Once again I guess you get what you pay for, so unless you want shady subcontractors at your house or your expensive items damaged with no recourse other than the courts, stay away.

• A

  Ashley Palski

  5.0

  STS did our family move from Los Angeles to Colorado Springs a few weeks ago. I am incredibly grateful for Elizabeth and her team. Elizabeth was a dream come true from the moment we first spoke on the phone. I have never dealt with someone more professional and compassionate before Elizabeth. This was the first time I was leaving my home town and my emotions were on high alert. I was stressed, anxious, unsure, and questioning every little thing. Elizabeth figured this out very quickly and came to my side to support me and make everything seamless. This is the team you want to use for your move. I don’t have a single complaint about this moving process (and I’m typically a complainer). The team that loaded up my house in Los Angeles was wonderful and the team that did the unload in Colorado Springs was wonderful. Additionally, STS’s prices are SO REASONABLE!!!! This isn’t a shared truck type service. Your stuff is on one truck alone, and the drivers communicate with you throughout the whole trip to make sure you’re both on time. Nothing went missing, no furniture was damaged, everything was placed in the house perfectly upon move in. I’ve read some negative reviews on here and I’m flabbergasted. My experience with STS was above and beyond satisfactory. Elizabeth, thank you for being such a wonderful human being! Anyone who gets to work with you in the future is very lucky!!

More reviews (3)