Sunbelt Moving Systems, Inc
140th, Clearwater, FL

Sunbelt Moving Systems, Inc Reviews

3 stars based on 6 reviews

Featured Comments:

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  Nancy Musick

  1.0

  We had a short local move with 3 weeks storage at Bekins/Sunbelt in between. Over $5000.00 worth of our property was broken beyond repair, lost or stolen. On the move from their storage to our new home, their crew consisted of two men on their first day of employment and the third was in his first week on the job, They were our highest quote, but they assured us they were careful professionals and all would be great. For that reason we opted out of taking the insurance. The move was a disaster and their final offer of settlement (no one ever came out to look at the damage) was $222.00. The owner, Greg Dolphin Sr. and General Manager, Greg Dolphin Jr. cowardly hid behind their desks and never returned calls. Entrust your belongings to someone else or be sorry!

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  Suzanne Langone

  1.0

  Sunbelt/Bekin moved us into our new home December 2021. There was several items that were damaged. Contacted them. Was referred to their insurance part of the company for reimbursement. Was told to submit the claim within 30 days and we did. That was January 2022. Contacted Thomas Deneen several times thereafter. We are now in March 2022 and have not been reimbursed.

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  Ian Viente

  1.0

  You may think if you are get a Full Value Policy to cover loss or damage but all you are paying for is declaration of the carrier's liability. There is NO Insurance Policy. If you have a claim it is sent to a separate company to evaluate. We have now been waiting for that company to review our claim for over 4 months. The evaluation only establishes the carrier's liability, but still no guarantee of payment by the carrier. Don't think you have insurance coverage when you move. Very misleading! One guy came the day before to pack our breakables. He left at 3 with unfinished packing. We were promised 3 or 4 men to load the truck between 8 and 9. One guy with the truck arrived at 12:20. 3 more guys arrived at 2:30. We were again promised 3 or 4 men to unload the truck. Only 2 showed up. The guy who took off the large glass doors on our Curio cabinet did not know how to take them off. He first unscrewed the adjustment hinges. When the glass was placed back on the cabinet the glass doors no longer close properly. The 2 guys who unpacked tried for about 15 minutes to make the adjustments but couldn't. They said they have someone who works the area who will come by to make the adjustments. When we called to find out when someone would come by to make the repair the response we got was "we don't know anything about that issue". We have now called 3 times and written an email explaining the problem. NO ONE HAS CALLED US BACK!

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  Response from the owner

  We're extremely sorry that you had to face such difficulties. Issues in our customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.

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