The Home Depot
Lakewood, Toms River, NJ

The Home Depot Reviews

4.2 stars based on 1080 reviews

Featured Comments:

• J

  Jeana Matthews

  1.0

  So disappointed! Delivery shows up and they tell me it’s a “basic delivery” drop the huge pallet in the driveway behind my car, I ask them to move it so I can move my car and they just stare at me! My husband comes out and we tell them to take their pallet and again they tell us they won’t… seriously. My husband and I had to pick up everything to get it away from the back on my car, this was a heavy shower. I told them I normally tip very well to delivery drivers and maybe they should keep that in mind next time, they shrugged their shoulders. Thankfully my husband was home to help move everything out of the way so I could get me car out! What is I was a single mom? I can’t believe you would do that to people. What would happen if I couldn’t move it myself and I had an emergency? How unprofessional!

• G

  Gene Hirschel

  2.0

  To be clear, this is about the Home Depot rental. The experience started out with the rental clerk trying to convince me that the primary pump on the tool I was using was actually the choke. Pointed out to him that it was not in fact the joke it was a primer and then he started to argue with me. Eventually I figured out which one the joke was and he was able to start the tool. Well, have to work that I performed was just starting and restarting this tool. Either it's a bad tool to start with (Little Wonder hedge trimmer) or this one will simply out of tune. Wasn't until I was halfway through the day that I finally figured out that you had to tweak something in order for it to start properly. The next bit of fun was returning the tool. I checked to make sure that home Depot was open till 10:00. I arrived just after 9:00 p.m. only to find a big sign on the door that the rental return closes at 8:00 p.m. nowhere on my rental agreement and at no time during my lengthy conversation with the two team members at the counter did anyone mention closing time. Since it was 2 hours different from the store I think that was an important detail to invest me with before I left. Anyway, I walked over to the door of the main store and the sign on the door said they close at 9:00 p.m. undaunted, I walked in the door and asked what time they close. They said they close at 10:00 p.m. I mentioned there's a huge sign on the door that says they close at 9:00 p.m. they assured me that they had recently changed the hours. And I suggested that since they were open till 10:00 p.m., with all the resources in the store I'm sure they could have figured out a way to indicate that on the sign. Next step was to return the tool. I was told repeatedly by several store clerks that the rental shop was closed and I had to return the next day. I inform them that I was unaware when I rented that returns closes at 8:00 p.m., they did not inform me of that, and I would not be in town the following day to return the tool. I'm here, you're here, so I'd like to return the tool now please. Finally someone suggested I speak to customer service. Someone stopped me cold in the store and told me I could not be in the store with the tool that had gasoline in it. Again, I was undaunted and continued my way to customer service. At which time the customer service clerk told me that I was not allowed in the store with a tool containing gasoline, and that rental return was closed and would open the following day. I started my explanation again that I would not be in town and I just wanted to leave the tool when finally a manager came over. Told me he would gladly accept the return and process it. I was shocked. It was polite but no one apologized for the multiple times that they incorrectly told me to come back the next day. Then during the return processing I found out that they charged me an additional $7 for tool insurance which I did not agree to. At no time did anyone disclose that they were adding to the bill. I politely suggested they remove it from the bill and after some mumbles and grumbles it was done. Overall I'm quite happy with home Depot as a whole, but this rental experience was ludacris. Not understanding how to use the tool, not knowing where the basic parts of the tool were, and then the whole return experience with everyone telling me to come back the next day which was ridiculous earns them 2 stars and that's being generous!

• H

  Herbert Fox

  2.0

  The store had everything I was looking for but the staff was less than helpful when you asked for their help. I had to wait for 25 minutes for someone to use the radial saw to cut a piece of lumber for me.

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