The UPS Store
Westloop, Manhattan, KS

The UPS Store Reviews

2.8 stars based on 91 reviews

Featured Comments:

• E

  Eugene

  4.0

  A nice but small store at a convenient location (otherwise you’d have to drive across town for a UPS-owned location with much less convenient hours). The employees are polite and professional. I’ve never had a complaint that was not quickly addressed. Note that this is an independent store, not owned by UPS, and they make their money as a service reseller and by selling shipping materials and services. You should not expect “free stuff”. As long as you keep this in mind, I believe you will have a positive experience.

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  Response from the owner

  Your feedback is 100% true. Thanks Eugene.

• K

  Kenneth Gardner

  5.0

  I understand the frustration from the other reviews, but let's look at the facts: The UPS "customer center" across town does not open until 3pm. On that side of town is Staples, another UPS "associate" that does not offer full service. So, this center, in the middle of "college town," gets all the yahoos from across town, the military, and the university faculty and students; all converging on a "convenient" spot mysteriously located at the very back corner of a cramped strip mall, so poorly designed that the neighboring shop has to post "not UPS" on their door. So don't blame the highly efficient staff that work here, blame UPS corporate for disrespecting this market area as a whole.

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  Response from the owner

  Thank you for kind words Kenneth. We work hard to have a trained staff.

• N

  Naaja Saaba

  1.0

  There was no one working today who could help me with a very simple issue. I asked to speak to a manager, Aaron lied and said there was someone in charge. Put Wyatt on the phone. I knew he was not a manager because I could head the background talk. But just incase I was wrong, I asked, he said his title was "associate." Not only do they lack honesty and integrity, they were both rude; especially Aaron. I think he behaved in that manner because neither the owner nor manager were in. Incredibly rude. They need to retrain their employees in customer service. Like yesterday!

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  Response from the owner

  Hi Naaja, I have had a discussion with everyone working yesterday. I apologize if anyone was rude to you. If there is still something we can help you with please give us a call. You can ask for Daniel.

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