The UPS Store
Fort, Kaufman, TX

The UPS Store Reviews

3.7 stars based on 41 reviews

Featured Comments:

• J

  John Smith

  1.0

  These people are crooks. Employees are either incompetent or okay with stealing peoples money. Tried to charge me $3.50 for 1 black and white copy, told me it was policy. Shameful and shows this location is ran crooks. Go elsewhere if possible! I do

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  Response from the owner

  Thank you for taking the time to give us your feedback! I want to take a moment to give some clarity to the service you are referring to. When a customer comes in and needs to print a document(s), we offer them our computer rental, this is a self service option that allows you to log in and print your documents for a minimum charge of $2. If a customer is not able to log in, due to not knowing their passwords or other personal reason, we then offer to turn their printing needs into a print job, the turn around time on this option is 24 hours, due to the request going into a queue of other print jobs. Our last option is for customers who are unable/ prefer not to use the computer rental, and are needing their prints immediately. This option is $3.50, because of the rush aspect. Your print is being jumped ahead of other quick prints. Therefore, it was not that we were charging you $3.50 for a single black and white print, but rather for the rush service of our associates printing something out immediately. I hope this better explains the situation for you. This is not us stealing customers money, but rather giving them an service option, when all others do not fit their needs. Thank you and best of luck.

• K

  Kylie Gonzalez

  1.0

  First of all I had to pay a 2 dollars charge to rent the computer to print which it putting a 20 dollar hold on my card. Since I wasn’t able to log into my email I didn’t get to print anything so my money was waisted. Unlike any other store I’ve been to the employees informed me I couldn’t send the company an email of what I needed printed. Any other store like that you are able to send them a copy of what needs to be printed so I was charged for nothing

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  Response from the owner

  Thank you for taking the time to let us know about your visit. We do have a computer rental system that is set in place for customers who need to print documents. For security reasons, we are not able to allow customers to email us quick prints. If you want to email a print job to the store, you are able to do so with the understanding that there is typically a 24 hour turn around timeframe. We apologize that you were unable to login into your email due to your email's additional security steps. Since the computer was still rented for the time that you were on there it does still charge for the time rental. The $20 hold will drop off of your card within 12-24 hours depending on your bank. Again, thank you for your feedback.

• E

  Edgar B.

  1.0

  Dont use the printer or the computer. They explain to you that it’ll be $2.00 for 3 minutes but never tell you that there will be a $20.00 hold on your account that will be refunded in 24-48 hours. I was there yesterday and it took me 2mins to print something out. It’s crazy how they explain to you how it works but won’t warn you about the $20.00. My account is overdrawn because of them and didn’t notice the hold so my bank charged me an overdraft fee. Ridiculous.

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