The UPS Store
Boonsboro, Lynchburg, VA

The UPS Store Reviews

3.9 stars based on 13 reviews

Featured Comments:

• C

  Carrie Boling

  5.0

  Went in this morning to get a HUGE stack of papers notarized and shipped. Despite being the only employee in the store on a very busy morning, Mark was very kind and helpful. He completed my request very efficiently, with great customer service. Thank you, sir!!!! I appreciate you!

• J

  Joni Organ

  4.0

  More UPS than downs! NanoSeptic self-cleaning touch points can be found on the doors and copier touch surfaces. The professional service and safety culture makes this my choice for business services.

• D

  Dean Hashiguchi

  1.0

  Recently mailed a package OVERNIGHT GUARANTEED delivery for next day to a location 3 hours away. The next day, got a call from the main UPS hub somewhere in Kentucky that the package was sitting there with no label (the label THIS UPS store put on the package "CAME OFF" somehow during transition. They needed information in order to get the delivery on its way, which wouldn't now wouldn't be delivered until another day (even tho we paid well over $50 to have it sent overnight). We were assured by the main UPS corporate we would receive some kind of reimbursement for the mistake this UPS store made. Still no refund...asked the UPS store today about it and they said "we don't do refunds." So in other words, only ship your package here if you don't care about the service you receive. Tried to blame it on COVID...nothing is guaranteed. Knowing that, FEDEX will be my carrier in the future. UPDATE to Owner: The package did have a phone number on it because when you fill out an overnight request form, you include a phone number. That is how they called me. They called me because the "TRACKING NUMBER" had come off the package (which was placed on the package by your store) and they needed a tracking number to re-ship the package.

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  Response from the owner

  We are sorry you had a problem with your overnight delivery. I don't understand how UPS called you if the package didn't have a label on it, they wouldn't have any idea where the package can from. Your package had to have a label on it when it was picked up by UPS, they have to scan all air packages at pickup. I don't have any idea how the label came off, we ship hundreds of these a month and that doesn't happen. We have signs posted at our front counter explaining that UPS doesn't offer refunds at this time, they stopped all air refunds months ago. Once again we are sorry you had a problem and we hope you will give us another try the next time you need to ship a UPS package.

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