The UPS Store
Village, Wasilla, AK

The UPS Store Reviews

3.1 stars based on 39 reviews

Featured Comments:

• C

  CajunAlaskan

  5.0

  We've been doing business with the UPS Store on Mountain Village Dr in Wasilla for a while now. Went in to do an Amazon return today. Due to a mix-up on my part I thought I'd have to get with Amazon to correct it. Much to my surprise Hunter was able to take care of it for me without any problems. He was very knowledgeable about the situation. What a Blessing he was! Thank you, Hunter, for taking such good care of customers like me 😊

• R

  Rachelle M

  1.0

  Received this passive aggressive letter after writing my review which I still stand by. We signed up for our mailbox over two months ago, how would you remember anything about the specific day? He walked away when we were done with the form not while it was being completed. He NEVER came back to help, a lady had to step in to complete the transaction. IF you are you going to take over a day and that's normal policy to unload packages I feel that should be put in the contract, I understand you get a lot of packages, but it also isn't cheap to get a mailbox here. And yes as I stated once I did forget my keys and wasn't able to get my package, I have been here before without my keys or a slip and was handed my package, and just today my husband witnessed someone without their key, ID or slip get their package. It's also false about the UPS requiring the slip, at least in my experience. When I lived in an apartment in Eagle River I never brought a slip, just my ID and told them my address and was handed every single package multiple times a week. MAYBE that's your policy but you should stick to it daily and not make exceptions. Thank you for the time for writing your letter. I still stand by what I said.

• R

  Rachelle M

  1.0

  While trying to sign up for a P.O. Box the kid with the long hair and glasses mid paperwork just walked away and decided taking out the trash ,while I stood there waiting and confused, was more important. Should’ve been the first red flag. I have come here multiple times to pick up my packages to be told they didn’t have time all day to unload the truck and try again tomorrow. Today I forgot my keys but needed my package, had IDs and everything, was told he couldn’t hand me my package because “it’s a felony,” when that’s literally how you get your package at any post office?? This place is trash and overpriced for the “service” they provide.

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