Tri City Van & Storage
Industry, Louisville, KY

Tri City Van & Storage Reviews

4.4 stars based on 11 reviews

Featured Comments:

• S

  Sara Gilchrist

  5.0

  Such great customer service! Tri City helped us move seamlessly from an apartment to a new house. The packers did an excellent job with all of our things. They unloaded everything exactly where we wanted it at our new house. They even set up all the bed frames! I highly recommend Tri City for your moving needs. We will definitely use them again if we move!

  ---

  Response from the owner

  Thank you very much Sara, it was a pleasure to serve your relocation needs.

• D

  Denise Roby

  5.0

  We moved twice this year and had items that needed to be stored between moves. Tri City Van & Storage was very helpful and so easy to work with. All of our items were handled with care. They made the move as easy as a move could be. I would highly recommend them to anyone that is moving!

  ---

  Response from the owner

  It was our pleasure to serve your relocation needs, thank you very much

• C

  Courtney Reed

  2.0

  Lack punctual customer service. For little over 3 months we have been waiting to hear on damaged/missing items that were claimed after delivery. We call left messages to the person who handles the claims even emails.. and its like pulling teeth to get a straight answer when they answer. Left messages but we never get a call back, when we call its "she's not in at the moment" eveny time. Figuring we at least get a call back, Not once.. We were told our claim was sent out by mail but it's funny how our address is on all the files and they wrote it wrong so a new accepting claim was sent a week ago, still nothing. Either not being sent out when said or sent to wrong address again. It be nice to get this process over with and settled sooner rather then a yr from now. That way we can trash all that was broken and replace it. Do have a good comment to add.. the packers and delivery guys were all very nice and respectful. Despite packers within tri city that we first dealt with at time of packing, day- Nov 2016 didn't really keep the numbers matching the item on sheet. When delivered Sept 2017 it was alittle bit chaos bc numbers didn't match up to the name listed but at least the number on chart was recorded/retrieved. The packers unloading months later put everything in the places I desired and was very thorough, 2 older gentlemen (sorry don't remember names) were the best ever had in all the time we moved! That I thank!!

  ---

  Response from the owner

  We are sorry for the delay, email correspondence with Mr. Reed revealed that the delivery address listed on our paperwork from Fort Knox was incorrect, which in turned delayed the claim settlement process. The settlement has been reissued to the correct address.

More reviews (2)